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Coventry and Warwickshire Partnership Trust

Systems Support Officer (Internal)

Information:

This job is now closed

Job summary

We have an opportunity for a Clinical Systems Support Officer Band 3.

This is an exciting opportunity for someone with excellent communication and organisational skills to join the Clinical Systems support team. It is a full-time post (37.5 hours)

Main duties of the job

Clinical Systems Support provides an efficient and extensive service to support all users of clinical systems. You would be working as part of a multi-skilled team that manages clinical systems within the organisation.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

  • generous annual leave entitlement which increases during your time with us
  • excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
  • salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
  • discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
  • wellbeing support, including an in-house counselling service, external helpline and more
  • staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Details

Date posted

16 July 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-8117080-CORP

Job locations

Wayside House

Coventry

CV6 6NY

United Kingdom


Job description

Job responsibilities

Job Responsibilities

You will provide an efficient and professional support and advice service to staff in response to clinical system queries to include assessment and escalation as appropriate. You will assist in the processing of new staff/user registrations for clinical systems.

You will need to understand procedures and be able to work on your own initiative. You will be flexible and have the ability to plan and re prioritise your workload as required.

You will be computer literate and familiar with computer applications such as Word, Excel and Outlook. Full training for clinical systems support would be provided.

You will assist in the maintenance, development and adaption of clinical systems.

Person Specification

  • Excellent customer care and communication skills
  • Good organisation skills and ability to multitask
  • Understand the principles of confidentiality
  • Experience of working in a customer care environment
  • Confidence in dealing with people from all levels

Job description

Job responsibilities

Job Responsibilities

You will provide an efficient and professional support and advice service to staff in response to clinical system queries to include assessment and escalation as appropriate. You will assist in the processing of new staff/user registrations for clinical systems.

You will need to understand procedures and be able to work on your own initiative. You will be flexible and have the ability to plan and re prioritise your workload as required.

You will be computer literate and familiar with computer applications such as Word, Excel and Outlook. Full training for clinical systems support would be provided.

You will assist in the maintenance, development and adaption of clinical systems.

Person Specification

  • Excellent customer care and communication skills
  • Good organisation skills and ability to multitask
  • Understand the principles of confidentiality
  • Experience of working in a customer care environment
  • Confidence in dealing with people from all levels

Person Specification

Qualifications

Essential

  • Competence to Level 2 or working towards level 3 in QCR Business Administration or Customer Service or equivalent experience
  • Good general level of education GCSE or equivalent
  • Evidence of Information Technology (IT) related skills

Experience

Essential

  • Relevant experience of data input
Person Specification

Qualifications

Essential

  • Competence to Level 2 or working towards level 3 in QCR Business Administration or Customer Service or equivalent experience
  • Good general level of education GCSE or equivalent
  • Evidence of Information Technology (IT) related skills

Experience

Essential

  • Relevant experience of data input

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Coventry

CV6 6NY

United Kingdom


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Coventry

CV6 6NY

United Kingdom


Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Systems Change Officer

Lynn Todd

lynn.todd@covwarkpt.nhs.uk

Details

Date posted

16 July 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

444-8117080-CORP

Job locations

Wayside House

Coventry

CV6 6NY

United Kingdom


Supporting documents

Privacy notice

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