Job summary
The Improvement Hub has been established to take a leading role in working with the Clinical and Corporate Divisions to facilitate the delivery of the Trust's Improvement Priorities, contributing to the aims of the wider Pennine Lancashire Integrated Care Partnership.
The main purpose of this role is to work as a senior member of the Improvement Hub to act as a Programme Lead and lead specialist in development, delivery and application of the Improvement Practice at ELHT (Improving Safe, Personal and Effective Care (SPE+)).The role will also design and develop training programmes to support capacity and capability building of improvement skills across the organisation.
As part of the Pennine Lancashire Integrated Care Partnership (ICP) the postholder will work with a range of partners and patients to identify, lead and facilitate the co-production of improvements to deliver improved outcomes.
The post holder will work together with the Associate Director of Improvement and Head of Improvement to ensure senior management support is provided across the Improvement Hub.
Main duties of the job
- Lead the planning and organisation of a broad range of complex improvement programmes/initiatives in line with agreed Improvement priorities and Trust Improvement Programme. This will entail planning the delivery and scheduling of improvement programmes and projects which may impact across or within Departments, Directorates and Divisions and the wider Pennine Lancashire ICP.
- Support the teams involved in improvement work in the delivery of the agreed improvements programmes, providing facilitation, support, coaching and/or programme/project management as appropriate.
- Utilise highly specialist knowledge of the Improvement Practice (SPE+) to ensure the appropriate use of a range of agreed improvement methods/tools to support successful delivery of improvement projects from initial scoping to completion, in order to achieve the agreed improved outcomes.
- Provide line management to other members of the team i.e. Improvement Practice Coaches (Band 7) and support Band 7 staff in their line management of Improvement Practice Facilitators (Band 6), Improvement Practice Support Officers (Band 5), Improvement Practice Administrator (Band 4) as required.
- Deputise for the Head of Improvement and Associate Director of Improvement as required.
About us
The Improvement Hub team have an excellent reputation delivering organisation and system wide improvements in healthcare. The team philosophy is built around delivery of capability within the organisation, supporting all individuals within the organisation to develop their knowledge and skills with Improvement Methodology. The team are continuously learning from engagement with improvement projects and continually put theory into practice to ensure that our method is evidence based, striving for continually delivered Safe, Personal and Effective Care.
Job description
Job responsibilities
The main purpose of this role is to work as a senior member of the Improvement Hub to act as a Programme Lead and lead specialist in development, delivery and application of the Improvement Practice at ELHT (Improving Safe, Personal and Effective Care (SPE+)), managing, leading and monitoring progress of major improvement programmes, which will include oversight and delivery of a range of specific improvement projects and which form part of the Trusts overall Improvement Programme. The role will also design and develop training programmes to support capacity and capability building of improvement skills across the organisation.
Job description
Job responsibilities
The main purpose of this role is to work as a senior member of the Improvement Hub to act as a Programme Lead and lead specialist in development, delivery and application of the Improvement Practice at ELHT (Improving Safe, Personal and Effective Care (SPE+)), managing, leading and monitoring progress of major improvement programmes, which will include oversight and delivery of a range of specific improvement projects and which form part of the Trusts overall Improvement Programme. The role will also design and develop training programmes to support capacity and capability building of improvement skills across the organisation.
Person Specification
Experience
Essential
- Experience of leading transformational change or improvement activities in a complex organisation
- Experience of facilitating change using improvement methodologies
- Experience of leading practice improvement events
- Experience of delivering education programmes
- Ability to write formal reports and presentations and deliver them to senior groups of stakeholders
- Leading on formulation of new plans, strategies and policies
- Previous programme management experience
Desirable
- Experience of staff management
Knowledge and skills
Essential
- Highly developed specialist knowledge of Improvement methodology within a business environment (such as Model for Improvement and Lean) with significant experience undertaking quality improvement in healthcare organisations.
- Ability to analyse, interpret and present a range of highly complex and contentious facts/data
- Well -developed facilitation and coaching skills
- Ability to quickly develop a good rapport with key stakeholders and gain respect from the wider multi -professional team
- Good IT and keyboard skills, including working knowledge of MS Office 365 e.g. word, excel, powerpoint, teams
- Excellent interpersonal, oral and written communication skills
- Able to assist patients and relatives during incidental contacts
Personal Atrributes
Essential
- Ability to cope under pressure and meet challenging deadlines
- Ability to work autonomously and be self - motivating
- Able to work collaboratively as a member of a team
- Able to work flexibly and adapt to suit the changing requirements of the organisation
Other
Essential
- Car user and able to work across sites
- Evidence of continual development and enthusiasm to learn
Qualifications
Essential
- Educated to Masters level or equivalent experience
- Formal Improvement Practice/ methodology training/qualification (in-house or external courses) equivalent to Specialist Practice Coach as defined by NHSI&E Vital Signs Programme or equivalent gained either through a formal Improvement qualification or a combination of long/short courses in improvement science combined with several years of structured study and evidence of continuing professional development in the field of improvement science.
Desirable
- Management/leadership qualification
Person Specification
Experience
Essential
- Experience of leading transformational change or improvement activities in a complex organisation
- Experience of facilitating change using improvement methodologies
- Experience of leading practice improvement events
- Experience of delivering education programmes
- Ability to write formal reports and presentations and deliver them to senior groups of stakeholders
- Leading on formulation of new plans, strategies and policies
- Previous programme management experience
Desirable
- Experience of staff management
Knowledge and skills
Essential
- Highly developed specialist knowledge of Improvement methodology within a business environment (such as Model for Improvement and Lean) with significant experience undertaking quality improvement in healthcare organisations.
- Ability to analyse, interpret and present a range of highly complex and contentious facts/data
- Well -developed facilitation and coaching skills
- Ability to quickly develop a good rapport with key stakeholders and gain respect from the wider multi -professional team
- Good IT and keyboard skills, including working knowledge of MS Office 365 e.g. word, excel, powerpoint, teams
- Excellent interpersonal, oral and written communication skills
- Able to assist patients and relatives during incidental contacts
Personal Atrributes
Essential
- Ability to cope under pressure and meet challenging deadlines
- Ability to work autonomously and be self - motivating
- Able to work collaboratively as a member of a team
- Able to work flexibly and adapt to suit the changing requirements of the organisation
Other
Essential
- Car user and able to work across sites
- Evidence of continual development and enthusiasm to learn
Qualifications
Essential
- Educated to Masters level or equivalent experience
- Formal Improvement Practice/ methodology training/qualification (in-house or external courses) equivalent to Specialist Practice Coach as defined by NHSI&E Vital Signs Programme or equivalent gained either through a formal Improvement qualification or a combination of long/short courses in improvement science combined with several years of structured study and evidence of continuing professional development in the field of improvement science.
Desirable
- Management/leadership qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
