East Suffolk and North Essex NHS Foundation Trust

Clinical Support Officer

The closing date is 30 November 2025

Job summary

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Community Nursing team to be free to provide clinical care.

Clinical Support officers are an integral part of the community nursing team, managing non-clinical administration and a clinical role which may include insulin visits and attending a patient's home to support a clinician if required.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

This role is based, primarily, in the Colchester area but you will be required to travel to different sites across the Essex, Suffolk and Tendring area to work, so a full, valid driving licence and access to a car is essential for this role.

Main duties of the job

Deal with administrative tasks such as booking visits, changing addresses, updating keysafe numbers

Submit Loan Equipment forms

Stock control of equipment and consumables used in the department

Patient phone calls.

Drop off /collect items/equipment from patient's homes

Chase up medication requests with prescribers

Printing, photocopying, make up various packs for clinicians

Deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate

Effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting a positive image

Use internal processes and own initiative for escalation of complaints in an effective, timely manner

Manage often complex clinical personal information according to Caldicott guidelines

Book appointments for patients.

Liaise with other professionals as needed

Work with clinicians, ensure patients are discharged once treatment completed, discharge the patient from the relevant IT systems and file all paperwork in accordance with organisational policy

Use electronic systems effectively in order to maintain safe standards of record-keeping, and database management follow all relevant procedures and guidance

Manage incoming information, process it and pass it on to the relevant practitioner

Minute taking

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR894-25

Job locations

Colchester

659 The Crescent

Colchester

CO4 9YQ

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
Excellent numeracy and literacy

Desirable

ECDL or similar

Experience

Essential

Previous general office experience
Experience of working with confidential and sensitive information and data

Desirable

Previous secretarial support experience
Previous meeting management experience

Skills

Essential

Ability to take minutes
Will need to be car driver with valid UK and have access to a car for work purposes Desirable criteria Maximum score 2
Demonstrate ability to work independently using own initiative and to prioritise accordingly
Demonstrate accuracy and attention to detail (no errors in application form)
Demonstrate working well within in a team, no generic statements

Knowledge

Essential

Knowledge of office administration and office equipment
Knowledge of Microsoft packages, including diary management
Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Person Specification

Qualifications

Essential

Competent IT skills including Word, Outlook and Excel
Excellent numeracy and literacy

Desirable

ECDL or similar

Experience

Essential

Previous general office experience
Experience of working with confidential and sensitive information and data

Desirable

Previous secretarial support experience
Previous meeting management experience

Skills

Essential

Ability to take minutes
Will need to be car driver with valid UK and have access to a car for work purposes Desirable criteria Maximum score 2
Demonstrate ability to work independently using own initiative and to prioritise accordingly
Demonstrate accuracy and attention to detail (no errors in application form)
Demonstrate working well within in a team, no generic statements

Knowledge

Essential

Knowledge of office administration and office equipment
Knowledge of Microsoft packages, including diary management
Understanding of patient needs and NHS
Awareness of Health & Safety relevant to role
Understanding of Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester

659 The Crescent

Colchester

CO4 9YQ

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester

659 The Crescent

Colchester

CO4 9YQ

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)