Radiology Call Handler/Booking Assistant

Job summary

We are seeking a Call Handler/Booking Assistant to join our busy Radiology department where we offer a 7 day-a-week outpatient appointment service.

Duties will include; dealing with telephone enquiries from patients and clinical staff, general administrative duties associated to the smooth running of the department and the provision of back-up and cross-cover with the Appointments Administration Team.

Applicants should have an excellent telephone manner, good communication skills, good keyboard skills and the ability to prioritise their workload.

Full support and training will be provided.

For an informal discussion or to arrange a department visit please contact Karen Box, Radiology Admin Manager on Tel 01225 824983 or email karenbox1@nhs.net

Main duties of the job

Customer Service

• To receive and make calls, in a professional and courteous manner, taking action and providing information as appropriate.
• To answer calls within the agreed timeframes.
• To ensure that callers needs are met with regard to booking systems and/or general enquiries.
• To sensitively explain to patients when their appointment has been cancelled or postponed and ensure a new appointment is negotiated when appropriate.
• To deal sympathetically with distressed patients.
• To provide general non-clinical advice regarding outpatient appointments to patients and their carer's.
• Answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, GP's and other Healthcare Professional

Booking Team Support

• When necessary, provide support to the Radiology Booking Teams by assisting with the waiting list and appointment processes.
• Liaise with the Radiology Booking Teams to ensure patients are appointed within the agreed waiting times.

Information and Data Quality

• To be responsible for the quality of data entered onto the Trust's computer systems.
• To ensure that any change of patient details are made on the Trust computer system at the point of referral.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.