Job summary
To work as part of the Private Patient and Overseas Visitors team providing a high standard of administrative support.Demonstrates due diligence whilst maintaining and promoting effective working practices commensurate with the post. Maintains confidentiality relating to the welfare and treatment of patients and staff at all times.
Main duties of the job
The Private Patients and Overseas Visitors department has two primary function Harrogate Harlow is a private medical facility that is operated by Harrogate and District NHS FT.
It provides outpatient and inpatient medical and surgical treatment and a range of diagnostics to patients that may be self-funding treatment or have private insurance. The profits made from this enterprise are then reinvested in NHS services.
The team is also responsible for the identification of Overseas Visitors and to establish whether they have the right to free health services, or whether they are obligated to pay for their treatment. The team will then engage with the patient to ascertain how they intend to pay for their treatment.
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
- A supportive culture so colleagues can bring their whole selves to work.
- Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
- Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
- Due to high levels of interest, posts may close early if we reach a sufficient number of applications
- Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
- Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
- All job offers are subject to satisfactory pre-employment checks.
Job description
Job responsibilities
- Is responsible for a group of dedicated outpatient clinics ensuring that at all times a high quality service is provided to patients, consultants and their staff.
- Ensures that all clinic slots are filled appropriately maximising clinic usage.
- Oversee the booking of inpatient procedures, ensuring that staffing is secured and all relevant departments informed.
- Identify and register all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.
- Effectively inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance
- The post holder will ensure mechanisms are followed to inform private patients of all charges associated with private treatment prior to it commencing and to follow appropriate mechanisms in place to recover payment.
- Use relevant systems and reports to identify potentially chargeable Overseas Visitors; contact them to secure identification and where applicable, inform them of all charges.
- Working with finance department to ensure invoices are raised in a timely basis.
- Basic management of low-level complaints or concerns raised by patients or clinical staff, escalating where appropriate.
- Able to clearly provide information relating to private healthcare services, including fixed pricing, insurance details etc.
- Escalation of concerns relating to outstanding payments, inappropriate behaviour and operational concerns.
- Have a basic understanding of the Department of Health (DH) Overseas Visitor guidance and implement and monitor administrative compliance with the Trust policy and procedure for Overseas visitors.
- To develop and manage an effective office structure and administration systems that support the private patient coordinator in their day-to-day duties.
- To support the completion of all overseas visitors Pre-Attendance forms in clinics i.e. Maternity & A&E admissions to ensure that patients residence, eligibility to NHS treatment is & and collect documentary evidence where necessary.
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Preparation of incoming and outgoing mail; hand-delivery of referral letters and investigation requests to other departments and disciplines as required.
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The post holder is expected to provide effective communication by establishing and maintaining positive inter-personal relationships with other staff members, customers, and clinical teams in a way that represents the Harrogate Harlow Hospitality Standards.
-
Implements procedural changes to working systems/processes as advised
-
Any other duties as required for the grade.
Job description
Job responsibilities
- Is responsible for a group of dedicated outpatient clinics ensuring that at all times a high quality service is provided to patients, consultants and their staff.
- Ensures that all clinic slots are filled appropriately maximising clinic usage.
- Oversee the booking of inpatient procedures, ensuring that staffing is secured and all relevant departments informed.
- Identify and register all new private patients on the relevant system, subsequently checking discharge dates, correct status and follow up appointments.
- Effectively inform patients of impending admission or outpatient attendance advising re undertaking to pay forms and medical insurance
- The post holder will ensure mechanisms are followed to inform private patients of all charges associated with private treatment prior to it commencing and to follow appropriate mechanisms in place to recover payment.
- Use relevant systems and reports to identify potentially chargeable Overseas Visitors; contact them to secure identification and where applicable, inform them of all charges.
- Working with finance department to ensure invoices are raised in a timely basis.
- Basic management of low-level complaints or concerns raised by patients or clinical staff, escalating where appropriate.
- Able to clearly provide information relating to private healthcare services, including fixed pricing, insurance details etc.
- Escalation of concerns relating to outstanding payments, inappropriate behaviour and operational concerns.
- Have a basic understanding of the Department of Health (DH) Overseas Visitor guidance and implement and monitor administrative compliance with the Trust policy and procedure for Overseas visitors.
- To develop and manage an effective office structure and administration systems that support the private patient coordinator in their day-to-day duties.
- To support the completion of all overseas visitors Pre-Attendance forms in clinics i.e. Maternity & A&E admissions to ensure that patients residence, eligibility to NHS treatment is & and collect documentary evidence where necessary.
-
Preparation of incoming and outgoing mail; hand-delivery of referral letters and investigation requests to other departments and disciplines as required.
-
The post holder is expected to provide effective communication by establishing and maintaining positive inter-personal relationships with other staff members, customers, and clinical teams in a way that represents the Harrogate Harlow Hospitality Standards.
-
Implements procedural changes to working systems/processes as advised
-
Any other duties as required for the grade.
Person Specification
Experience/ knowledge/ skills
Essential
- Atleast 1 years' experience in a similar sector
- Evidence of maintaining computerised files
- Ability to prioritise own workload and without supervision
- A methodical and organised approach to work
- Demonstrates attention to detail
- Qualifications - NVQ L3/ RSA II typing/ 3x GCSEs Grade C+
Desirable
- Qualifications - ECDL/ NVQ L2/ Medical terminology
- Experienced with hospital clinical IT Systems
- Previous Hospital or NHS Experience
- Experience of liaising with more than one department
- Good IT literacy
Person Specification
Experience/ knowledge/ skills
Essential
- Atleast 1 years' experience in a similar sector
- Evidence of maintaining computerised files
- Ability to prioritise own workload and without supervision
- A methodical and organised approach to work
- Demonstrates attention to detail
- Qualifications - NVQ L3/ RSA II typing/ 3x GCSEs Grade C+
Desirable
- Qualifications - ECDL/ NVQ L2/ Medical terminology
- Experienced with hospital clinical IT Systems
- Previous Hospital or NHS Experience
- Experience of liaising with more than one department
- Good IT literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
