Ward Clerk - MDU

Harrogate and District NHS Foundation Trust

This job is now closed

Job summary

The Medical Day Units (MDU) services have grown significantly over the past 12 months with additional staff, extension to opening hours and new pathways.

We are a nurse-led unit, providing treatment for day patients from the Gastro, Endocrine, Haematology, Urology, Rheumatology, and Dermatology departments.

The Ward Clerk role is to act as a receptionist and first line contact for patients to the department.

Main duties of the job

The role of the Ward Clerk is extremely varied. Some of the key tasks include:

Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.Being the first point of contact for patients, relatives and staff both face to face and on the telephone.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.Deal with all such communications appropriately, including sensitive issues.
Create, input and update MDU admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.
Provide a proactive and professional welcome to the ward reception, acting as the public face for theTrust
Deliver an efficient administrative and clerical service to the Ward Team
Ensure all information is secure and confidentiality of information is maintained at all times
Ensure the professional image of the Trust is maintained at all times

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

A supportive culture so colleagues can bring their whole selves to work.
Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
All job offers are subject to satisfactory pre-employment checks.

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa

Contract

Permanent

Working pattern

Part-time

Reference number

421-LTUCC-1810S

Job locations

MDU (Medical Day Unit) Harrogate Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

Please see the job description attached.

If you have any further questions please contact Charlotte Hutchinson on the details listed or the Medical Day Unit on 01423555813.

Job description

Job responsibilities

Please see the job description attached.

If you have any further questions please contact Charlotte Hutchinson on the details listed or the Medical Day Unit on 01423555813.

Person Specification

Essential/Desirable

Essential

Experience of clerical duties
IT skills
Ability to work unsupervised
Communication Skills
Organisational Skills
Ability to prioritise
3 GCSE's or equivalent including English at Grade C or above

Desirable

Previous Hospital Experience
Experience of Bookwise

Person Specification

Essential/Desirable

Essential

Experience of clerical duties
IT skills
Ability to work unsupervised
Communication Skills
Organisational Skills
Ability to prioritise
3 GCSE's or equivalent including English at Grade C or above

Desirable

Previous Hospital Experience
Experience of Bookwise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information