Job summary
We are pleased to be able to advertise this exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator.
We have a permanent, Full Time position available at 37.5 hours per week,
The post is based at the Dermatology Reception Desk, the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial point of contact to patients and their families.
Main duties of the job
The role also involves dealing with routine enquiries, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times.
We are looking for a self-disciplined and motivated individual who has good communication skills and someone who is willing to work hard alongside our existing team.
We look forward to receiving your application!
About us
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Please be advised that this vacancy may close prior to the closing date stated due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Please be advised that this vacancy may close prior to the closing date stated due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Person Specification
Qualifications
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable
- Educated to 'A' Level standard
Experience
Essential
- Customer service experience
Desirable
- Reception experience
- Experience of NHS outpatients services
Knowledge, Skills & Abilities
Essential
- Excellent organisational skills
- Ability to cross reference information and pay attention to detail
- Evidence of good verbal communication skills and interpersonal skills
- Ability to manage own workload taking remedial action as necessary
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Person Specification
Qualifications
Essential
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths
Desirable
- Educated to 'A' Level standard
Experience
Essential
- Customer service experience
Desirable
- Reception experience
- Experience of NHS outpatients services
Knowledge, Skills & Abilities
Essential
- Excellent organisational skills
- Ability to cross reference information and pay attention to detail
- Evidence of good verbal communication skills and interpersonal skills
- Ability to manage own workload taking remedial action as necessary
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
