Job summary
Join Our Fast-Paced Team and Make a Real Impact! Are you ready to be at the heart of patient care coordination? This exciting role offers the chance to play a pivotal part in delivering the 18-week pathway, ensuring timely and effective treatment journeys for our patients.
Connect and Collaborate You'll be the friendly voice on the phone, regularly liaising with patients, their families, and a wide range of professionals across the Trust. Your communication skills will help build trust and keep everyone informed.
Precision Meets Purpose If you're confident with databases and have sharp keyboard skills, you'll thrive here. We need someone who can work with accuracy and focus--even when the pressure's on--to keep our systems running smoothly and our patients supported.
Main duties of the job
The post holder will co-ordinate the booking, and cancellation, of elective surgery, in accordance with Trust protocols and national guidelines. Working as part of the Admissions team, based at Bedford Hospital, they will follow agreed processes and utilise relevant Trust IT systems, to record all patient admission and theatre details, maintaining a high standard of data quality at all times. The role requires a high level of concentration in order to work accurately andanalyse data, from a number of sources, with precision.
Effective verbal and written communication skills are essential in this role as the post holder will be the main point of contact for patients, relatives and a broad range of staff across the organisation. The post holder will require emotional resilience as some communication with patients or relatives may become difficult or distressing.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To be responsible for using the ICE system on a daily basis to review ETCI requests to create accurate waiting list entries on the Trust PAS system. Including Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Inpatient or Daycase, admitting ward, surgical procedure required. Using the surgical procedure name to look against the ATOM times to form the operation time allocated.
2. Responsible for entering the waiting list coding of the procedure into the Trust PAS system and essential comments into the waiting list for the management of the patient for example if they are suitable for weekend operating, a combined operating list, available at short notice.
3. To ensure that essential information is entered onto the operating list comments so all theatre staff are informed of required data for example wheelchair bound hoist required, latex allergies, diabetic, MRSA.
4. To maintain accurate and regularly validated computerised waiting lists.
5. Responsible for acting upon the confirmed theatre timetables to compile and maintain accurate and appropriate theatre lists in a timely manner using the Patient Tracking List and Waiting list to date patients giving reasonable notice which take into account factors including case mix, theatres equipment, Imaging availability, theatre time, clinical need, list order of operating list etc
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To be responsible for using the ICE system on a daily basis to review ETCI requests to create accurate waiting list entries on the Trust PAS system. Including Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Inpatient or Daycase, admitting ward, surgical procedure required. Using the surgical procedure name to look against the ATOM times to form the operation time allocated.
2. Responsible for entering the waiting list coding of the procedure into the Trust PAS system and essential comments into the waiting list for the management of the patient for example if they are suitable for weekend operating, a combined operating list, available at short notice.
3. To ensure that essential information is entered onto the operating list comments so all theatre staff are informed of required data for example wheelchair bound hoist required, latex allergies, diabetic, MRSA.
4. To maintain accurate and regularly validated computerised waiting lists.
5. Responsible for acting upon the confirmed theatre timetables to compile and maintain accurate and appropriate theatre lists in a timely manner using the Patient Tracking List and Waiting list to date patients giving reasonable notice which take into account factors including case mix, theatres equipment, Imaging availability, theatre time, clinical need, list order of operating list etc
Person Specification
Qualifications
Essential
- Educated to A Level Standard or relevant/recent NHS administration experience
Desirable
Experience
Essential
- Competent use of software packages - including databases, Microsoft Word and Excel
- Adhering to set standards and procedures
- Working as part of a team and using personal initiative
Desirable
- Experience using PiMs and OPERA IT packages
Personal Skills
Essential
- Excellent verbal and non-verbal communication skills
- Ability to deal with issues with empathy and in a confidential manner
- Excellent organisational with the ability to multi-task and prioritise
Knowledge
Essential
- Understanding the principles of GDPR and confidentiality
- Understanding of Equality and Diversity
Desirable
- Demonstrate an understanding of the key principles of waiting list management and current national standards
Person Specification
Qualifications
Essential
- Educated to A Level Standard or relevant/recent NHS administration experience
Desirable
Experience
Essential
- Competent use of software packages - including databases, Microsoft Word and Excel
- Adhering to set standards and procedures
- Working as part of a team and using personal initiative
Desirable
- Experience using PiMs and OPERA IT packages
Personal Skills
Essential
- Excellent verbal and non-verbal communication skills
- Ability to deal with issues with empathy and in a confidential manner
- Excellent organisational with the ability to multi-task and prioritise
Knowledge
Essential
- Understanding the principles of GDPR and confidentiality
- Understanding of Equality and Diversity
Desirable
- Demonstrate an understanding of the key principles of waiting list management and current national standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
