Job summary
The Surgical Department are looking to appoint a TCI Clerk to support the booking of elective activity.
This role is based within the General surgery department at Clatterbridge Hospital working across 4 days. There may be elements of working at Arrowe Park hospital on occasion.
The successful candidate will have experience of using Cerner and ideally have TCI training, although this is not essential as training will be provided. They should have good people skills and be able to prioritise their own workload. Experience in a clinic setting would be an advantage.
Main duties of the job
- Create, book, admit and discharge TCI encounters for patients.
- Arrange the booking, reception and follow up outpatient appointments.
- Complete all required documentation and computer records.
- Send out admissions letters and deals with all relevant enquires from patients, relatives and GP's etc.
- Deals with any difficulties relating to the admission of the patient, referring to a higher level if required.
- Ensure clear communications with the consultant and their secretary.
- Ensure cancelled appointments are refilled where possible by reviewing the waiting list.
- Ensure strict monitoring of patients waiting times, i.e. targets to be achieved.
- Liaise with multi-disciplinary staff regarding Consultants annual leave.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the Northwest of England, comprising of the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider Northwest footprint.
We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum of 5 GCSE's at Grade A*-C, including Maths and English
- At least 12 months experience of working with the public
Desirable
- ECDL or equivalent
- Experience of working in the NHS
Knowledge and Skills
Essential
Desirable
- Good working knowledge of Cerner
Personal Attributes
Essential
- Ability to work well within a Team
- Polite, friendly approach and self-motivated
- Understand when to seek support and advice
Knowledge and Skills
Essential
- Proven problem solving skills
- Excellent communication skills, both written and verbal.
- Excellent customer care skills
- Knowledge of Government targets
- Good organisational skills
- Prioritising workload to meet deadlines
- Time management skills
Desirable
- Knowledge of Trusts procedures of dealing with complaints
Person Specification
Qualifications, Specific Experience & Training
Essential
- Minimum of 5 GCSE's at Grade A*-C, including Maths and English
- At least 12 months experience of working with the public
Desirable
- ECDL or equivalent
- Experience of working in the NHS
Knowledge and Skills
Essential
Desirable
- Good working knowledge of Cerner
Personal Attributes
Essential
- Ability to work well within a Team
- Polite, friendly approach and self-motivated
- Understand when to seek support and advice
Knowledge and Skills
Essential
- Proven problem solving skills
- Excellent communication skills, both written and verbal.
- Excellent customer care skills
- Knowledge of Government targets
- Good organisational skills
- Prioritising workload to meet deadlines
- Time management skills
Desirable
- Knowledge of Trusts procedures of dealing with complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
