Bank Clinical Support Worker

Job description

Job responsibilities

Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion.

Report any observed changes in the patients physical or psychological needs to the registered practitioner.

Provide support to the registered practitioner, and where appropriate, other members of the ward / department clinical team as required.

Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition.

Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner.

Assist in the Care after Death for deceased patients ensuring that all religious and cultural wishes are adhered with.

Assist in the maintenance of the patients individual hygiene requirements, including supporting/ undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail care etc. Ensure any concerns or changes in the patients' condition are reported to the registered practitioner.

Assist in the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner.

Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc.

Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance with feeding / drinking where appropriate.

Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.

Communicate effectively and maintain good relationships with patients, relatives, and other healthcare practitioners.

Ensure that consent is obtained prior to delivering all aspects of patient care.

Undertake duties as directed by the registered practitioner in relation to all verbal and written communications, ensuring messages and communications are passed to other team members, as required.

Listen to and value the views of patients and their relatives and / or on their experience and discuss this with registered practitioners to improve care and patient experience.

Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required.

In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to.

Maintain cleanliness in the work environment in line with Health and Safety and Infection Prevention policies and guidelines.

Prepare and maintain environments for clinical procedures under the direction of a registered practitioner.

Under the direction of a registered practitioner, organise the supply and maintenance of materials and ward or department equipment, ensuring they are placed in the correct area and present no hazards to staff, patients, or visitors.

Assist in the transfer of materials and equipment as requested.

Clean and return equipment used in procedures and treatments or dispose of as appropriate.

Assist with the checking and recording of deliveries to the clinical areas against original orders.

Assist with stock rotation, minimising the risk of equipment being out of date.

To report any accidents or potential hazards involving self/patients/other staff/visitors/equipment to the registered practitioner in charge

Chaperoning the patient in accordance with policy ensuring support to the patient in accordance with Trust policies and procedures

Use IT systems where appropriate and trained to do so, to record patient information e.g fluid balance, nutrition, height and weight.

Occasionally participate in audits, surveys, research and development activities.

Person Specification

Qualifications

Essential

• oQCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
• Maths and English qualification
• Care Certificate or ability to complete within 12 weeks of commencing employment

Desirable

• Experience in healthcare

Experience

Essential

• Experience in healthcare

communication

Essential

• oEvidence of effective communication skills including oVerbal oWritten (legible handwriting) oNon-verbal oCompassion and respect oAbility to communicate appropriately with patients, relatives and / or carers oAbility to communicate effectively with staff / multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare

Walsall

WS29PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)