Job summary
Cardiac Care is a 18-bedded inpatient ward (including a 4-bedded Coronary Care area within it). An exciting opportunity to join us as our new Ward Clerk has arisen.
We are looking to welcome an enthusiastic, motivated and dynamic person to our friendly team on a 30 hour per week permanent basis. These hours are to be worked Monday - Friday (flexibility with start and finish times will be considered).
This is a patient facing role - If you possess good organisational & interpersonal skills, enjoy working as part of a team and are willing to adapt and implement change, we would love to hear from you.
Main duties of the job
Main tasks and responsibilities will be to collate, order and process patient records using hospital computer systems, and provide support to patients with a personal approach in the reception area.
The post holder will also be required to provide administrative support to the nurses on the ward when required.
You will be responsible for taking phone calls, liaising with the nursing team and booking transport for the patients, if required. You will also be required to maintain electronic systems including PAS, Patient Action tracker and Electronic Discharge summaries (EDS).
Experience of working in a busy environment is desirable but not essential. However, the ability to be a team player and have the desire to support the team in providing an excellent service for our patients, their families, & carers, most definitely is!
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description
Job responsibilities
- The post holder provides general non-clinical advice, information, and guidance to patients, clients, relatives, and carers as appropriate, ensuring efficient administrative support to the clinical team.
- Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record-keeping functions.
- Ensure filing and documentation with patient case notes comply with trust and departmental standards.
- Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record KeepingStandards.
- Handle telephone and face to face enquiries from patients, relatives, and staff professionally, consulting clinical staff when necessary.
- Attend and participate in ward meetings as required.
- Work collaboratively within the team to provide cross-cover and support colleagues.
- Organise and complete tasks to required standards within agreed time frames.
- Perform general administrative duties, including emailing, ordering supplies, photocopying, and maintaining documentation.
- Actively contribute as a team member and participate constructively in the annual appraisal process.
Applications would be welcome from individuals with IT/clerical skills or the willingness to develop these. Full in-house training and support will be given to the successful candidate.
Job description
Job responsibilities
- The post holder provides general non-clinical advice, information, and guidance to patients, clients, relatives, and carers as appropriate, ensuring efficient administrative support to the clinical team.
- Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record-keeping functions.
- Ensure filing and documentation with patient case notes comply with trust and departmental standards.
- Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record KeepingStandards.
- Handle telephone and face to face enquiries from patients, relatives, and staff professionally, consulting clinical staff when necessary.
- Attend and participate in ward meetings as required.
- Work collaboratively within the team to provide cross-cover and support colleagues.
- Organise and complete tasks to required standards within agreed time frames.
- Perform general administrative duties, including emailing, ordering supplies, photocopying, and maintaining documentation.
- Actively contribute as a team member and participate constructively in the annual appraisal process.
Applications would be welcome from individuals with IT/clerical skills or the willingness to develop these. Full in-house training and support will be given to the successful candidate.
Person Specification
Education, Qualifications and training
Essential
- Educated to GCSE Level or equivalent
Desirable
- Level 3 NVQ in Administration or equivalent
Experience
Essential
- Previous experience within a clerical capacity in a Health Care setting
Skills, abilities, and knowledge
Essential
- Clerical experience within the last 3 years
- Experience of working with computer systems
- Evidence of ability to communicate with all levels of staff and members of the general public
- An understanding of the meaning of confidentiality and the requirement for this to be maintained.
- Evidence of ability to work on own initiative but also part of a team.
- Evidence of ability to respond to quickly changing priorities and organising and prioritising own workload to meet deadlines.
- Evidence of ability to share knowledge and skills with new members of the team and provide support on a daily basis.
Desirable
- Knowledge of PAS system, booked admissions or other database system.
Person Specification
Education, Qualifications and training
Essential
- Educated to GCSE Level or equivalent
Desirable
- Level 3 NVQ in Administration or equivalent
Experience
Essential
- Previous experience within a clerical capacity in a Health Care setting
Skills, abilities, and knowledge
Essential
- Clerical experience within the last 3 years
- Experience of working with computer systems
- Evidence of ability to communicate with all levels of staff and members of the general public
- An understanding of the meaning of confidentiality and the requirement for this to be maintained.
- Evidence of ability to work on own initiative but also part of a team.
- Evidence of ability to respond to quickly changing priorities and organising and prioritising own workload to meet deadlines.
- Evidence of ability to share knowledge and skills with new members of the team and provide support on a daily basis.
Desirable
- Knowledge of PAS system, booked admissions or other database system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
