Emergency & Urgent Treatment Centre Receptionist
The closing date is 04 December 2025
Job summary
We are seeking a receptionist to join our Urgent Treatment Centre team
The successful candidate will need to be hard-working, flexible and enthusiastic.
We are looking for a capable individual who is able to multi-task and work well under pressure in a fast paced healthcare environment.
Main duties of the job
The post holder will be required to provide a comprehensive and confidential administrative support to Emergency and Urgent Treatment department to ensure the smooth running of the area. The post holder will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services within an Urgent Treatment setting in a widely diverse locality. The Urgent Treatment Centre provides a 7-day a week, 24-hours a day service for 365 days a year working shifts, where appropriate and operationally required with the aim to avoid hospital admission through clinical assessment or streaming to primary care/acute services when possible. The post holder will support the front door entrance of the Accident and Emergency Department to register patients, attend to patient enquiries, make contact and book patients into external care providers.
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Details
Date posted
02 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year pa pro rata (plus HCAS)
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time
Reference number
395-WF097-25
Job locations
Whipps Cross Hospital Urgent Treatment Centre
Whipps Cross Road
London
E11 1NR
Employer details
Employer name
NELFT North East London Foundation Trust
Address
Whipps Cross Hospital Urgent Treatment Centre
Whipps Cross Road
London
E11 1NR
Employer's website
https://www.nelft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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