Job summary
NELFT Healthcare Informatics are looking for a highly experienced Windows 11 Deployment Engineer to join the team to support the migration from Windows 10 to Windows 11.
The post holder will be expected to support their team, department and organisation to achieve the Trust's Values in their day-to-day work. These are the 5P's:
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible - independence, opportunity and choice
Our digital strategy is based on the foundations of achievements of our previous strategy, plus national, system and local strategic requirements and the needs of our front line staff
Main duties of the job
There is an exciting 12 month fixed term contract opportunity within the Healthcare Informatics EndPoint Configuration Project Team as a Windows 11 Support / Deployment Engineer
The position is based at the CEME Centre, Rainham, but will require visits to NELFT sites (100+) as part of the project.
About us
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Job description
Job responsibilities
As an ambitious and ground-breaking organisation NELFT is using knowledge, information and technology to help deliver local transformation and change. This post is at the heart of this change. Operating in a challenged and challenging health economy NELFT is responding and innovating by developing a new digital strategy to deliver the following.
- Make One-NELFT Digital - Staff will receive the same seamless, intuitive user experience irrespective of location. Digital and clinical and corporate teams will work together.
- Enable patients choice of care - Patients will be able to choose to use digital options to access and receive their healthcare
- Treat our staff like our patients - Our staff will have their technical problems addressed in a way which suits them, and problems will be proactively sought out.
- Create the digital workforce of the future - Our staff and our communities will be supported to develop the skills for the future
The post holder will achieve this by providing the highest level of second line and third-line technical support for all incidents reported by NELFT staff to the ICT Service Desk relating to the Windows 11 Programme. The level of support provided to the ICT user base will ensure that maximum up-time of localised ICT systems is maintained, which will enable NELFT staff to make the best use of ICT systems during their daily work.
The post holder will provide on-site pre and post migration support (Floorwalking/Mop-up Sessions) as well as remote telephone support to users, to ensure there is a consistent client-focused service which promotes excellent customer service and effective working relationships.
The Windows 11 deployment engineer will form part of a Team to enable NELFT to smoothly transition from Windows 10 to Windows 11. Working within the EndPoint Configuration Team, they will use a mixture of In-place upgrades and Hardware refresh to accomplish this Project.
Key Responsibilities:
- Provide effective 2nd line & 3rd Line end-user telephone, email, on site, and self-service support for specifically Windows 11 but also including, but not limited to, other Microsoft Windows operating systems, Microsoft Office Suites, off-the-shelf & bespoke applications, remote connectivity/VPN platforms and local/network printer support.
- Provide 1st line and 2nd Line ICT support as required as part as Business-as-usual Support.
- Troubleshoot and resolve issues reported to the ICT ServiceDesk relating to the Windows 11 Deployment
- Participate in evaluating the existing NELFT systems to ensure compatibility with Windows 11.
- Support the deployment of Windows 11 across the trust using Microsoft System Centre Configuration Manager
- Provide Post migration (Windows 11) user support on site.
- Communicate with clinical and administration staff via the ServiceDesk regarding Information Management developments and requirements, changes and initiatives.
- Ensure all communication with staff contacting the ServiceDesk is courteous, timely and helpful. Maintain a professional demeanor and deliver client-focused support in line with the Trust values.
- Maintain and oversee installation, configuration, maintenance and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA's.
- Provide day-to-day support of networks, servers and other infrastructure including Active Directory, Microsoft Exchange, Cisco phone system, etc.
- Perform Active Directory administrative tasks, printer / print server management, mailbox & user account creation etc.
- Engage proactively with all clients in order to prevent reoccurring errors.
- Support end-users remotely, using available remote desktop software.
- Perform machine builds and hardware/software installation in line with department asset management practices.
- Take ownership of incidents, service requests and problem management where necessary.
- Work as part of a team and actively promote knowledge sharing among all levels of technical support staff.
- Work alongside various teams within the Informatics department, keeping team members up to date as and when required. Actively take part in departmental discussions and developments.
- Work within standard operating procedures, but use own initiative and make decisions for self, trainee staff and work as appropriate.
- Create and update technical documentation in line with departmental guidelines and provide reports to the Desktop Configuration Manager, as required.
Please see the attached job description and person specification for further details on the vacancy.
Job description
Job responsibilities
As an ambitious and ground-breaking organisation NELFT is using knowledge, information and technology to help deliver local transformation and change. This post is at the heart of this change. Operating in a challenged and challenging health economy NELFT is responding and innovating by developing a new digital strategy to deliver the following.
- Make One-NELFT Digital - Staff will receive the same seamless, intuitive user experience irrespective of location. Digital and clinical and corporate teams will work together.
- Enable patients choice of care - Patients will be able to choose to use digital options to access and receive their healthcare
- Treat our staff like our patients - Our staff will have their technical problems addressed in a way which suits them, and problems will be proactively sought out.
- Create the digital workforce of the future - Our staff and our communities will be supported to develop the skills for the future
The post holder will achieve this by providing the highest level of second line and third-line technical support for all incidents reported by NELFT staff to the ICT Service Desk relating to the Windows 11 Programme. The level of support provided to the ICT user base will ensure that maximum up-time of localised ICT systems is maintained, which will enable NELFT staff to make the best use of ICT systems during their daily work.
The post holder will provide on-site pre and post migration support (Floorwalking/Mop-up Sessions) as well as remote telephone support to users, to ensure there is a consistent client-focused service which promotes excellent customer service and effective working relationships.
The Windows 11 deployment engineer will form part of a Team to enable NELFT to smoothly transition from Windows 10 to Windows 11. Working within the EndPoint Configuration Team, they will use a mixture of In-place upgrades and Hardware refresh to accomplish this Project.
Key Responsibilities:
- Provide effective 2nd line & 3rd Line end-user telephone, email, on site, and self-service support for specifically Windows 11 but also including, but not limited to, other Microsoft Windows operating systems, Microsoft Office Suites, off-the-shelf & bespoke applications, remote connectivity/VPN platforms and local/network printer support.
- Provide 1st line and 2nd Line ICT support as required as part as Business-as-usual Support.
- Troubleshoot and resolve issues reported to the ICT ServiceDesk relating to the Windows 11 Deployment
- Participate in evaluating the existing NELFT systems to ensure compatibility with Windows 11.
- Support the deployment of Windows 11 across the trust using Microsoft System Centre Configuration Manager
- Provide Post migration (Windows 11) user support on site.
- Communicate with clinical and administration staff via the ServiceDesk regarding Information Management developments and requirements, changes and initiatives.
- Ensure all communication with staff contacting the ServiceDesk is courteous, timely and helpful. Maintain a professional demeanor and deliver client-focused support in line with the Trust values.
- Maintain and oversee installation, configuration, maintenance and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA's.
- Provide day-to-day support of networks, servers and other infrastructure including Active Directory, Microsoft Exchange, Cisco phone system, etc.
- Perform Active Directory administrative tasks, printer / print server management, mailbox & user account creation etc.
- Engage proactively with all clients in order to prevent reoccurring errors.
- Support end-users remotely, using available remote desktop software.
- Perform machine builds and hardware/software installation in line with department asset management practices.
- Take ownership of incidents, service requests and problem management where necessary.
- Work as part of a team and actively promote knowledge sharing among all levels of technical support staff.
- Work alongside various teams within the Informatics department, keeping team members up to date as and when required. Actively take part in departmental discussions and developments.
- Work within standard operating procedures, but use own initiative and make decisions for self, trainee staff and work as appropriate.
- Create and update technical documentation in line with departmental guidelines and provide reports to the Desktop Configuration Manager, as required.
Please see the attached job description and person specification for further details on the vacancy.
Person Specification
Analytical&Judgemental Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Methodical approach to troubleshooting technical issues
Knowledge,Training&Experience
Essential
- Educated to degree level in IT-related subject or equivalent qualifications/ experience
- (ITIL) accreditation at Foundation level (or higher) (v3 and/or v4).
- Previous Experience of Deploying/Supporting a Windows 10/11 Deployment to a medium to Large sized organisation (over 1000 Units)
- Extensive experience of administering Windows 10/11
Planning&Organisational Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others
- Adaptability, flexibility and ability to cope with uncertainty and change
Comm & Relationship Skills
Essential
- Works well within a team
- Must be able to provide and receive complex, sensitive or contentious information
- Significant experience of working in an IT customer support environment, and providing a high level of customer service
Person Specification
Analytical&Judgemental Skills
Essential
- Problem solving skills and ability to respond to sudden unexpected demands
- Methodical approach to troubleshooting technical issues
Knowledge,Training&Experience
Essential
- Educated to degree level in IT-related subject or equivalent qualifications/ experience
- (ITIL) accreditation at Foundation level (or higher) (v3 and/or v4).
- Previous Experience of Deploying/Supporting a Windows 10/11 Deployment to a medium to Large sized organisation (over 1000 Units)
- Extensive experience of administering Windows 10/11
Planning&Organisational Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others
- Adaptability, flexibility and ability to cope with uncertainty and change
Comm & Relationship Skills
Essential
- Works well within a team
- Must be able to provide and receive complex, sensitive or contentious information
- Significant experience of working in an IT customer support environment, and providing a high level of customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
