Job summary
Library Assistant - Mid and South Essex NHS Healthcare Libraries (Broomfield Hospital)
Mid and South Essex NHS Healthcare Libraries are seeking a highly motivated and enthusiastic individual to join our dedicated team at Broomfield Hospital. With library services also based at Basildon and Southend Hospitals, we pride ourselves on delivering a high-quality, accessible service to staff across the Trust and partner organisations.
In this role, you will support the day-to-day delivery of core library services, ensuring users receive a responsive, efficient, and customer-focused experience. Working collaboratively with colleagues across all three sites, you will help maintain an equitable service and contribute to the continuous improvement of our provision.
We are looking for someone with a positive, proactive approach to customer care, strong organisational skills, and a passion for supporting learning and knowledge within a healthcare environment.
This is an excellent opportunity to be part of a supportive, forward-thinking team committed to excellence in service delivery.
Main duties of the job
Deliver high-quality user experience and customer service within the library
Support library development and maintain accurate membership systems and data
Ensure compliance with relevant legislation (Copyright, GDPR, Health & Safety, Equality and Diversity)
Manage library resources, including issuing/returning stock, cataloguing, acquisitions, and stock audits
Maintain a clean, safe, and secure physical library environment
Perform administrative duties to support smooth day-to-day service operation
Provide administrative support to the Clinical Evidence Team, including outreach and training activities
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Job description
Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person Specification
Qualifications
Essential
- Educated to A level standard or equivalent. Must include GCSEs (A*-C) Maths and English or equivalent IT skills
Desirable
- A relevant NVQ - either library and information or customer service, or equivalent
Knowledge and Experience
Essential
- Demonstrable previous experience of providing customer care
- Competent using Office 365 and MS Teams
- Must be able to plan and organise workload in accordance with the needs of the service Ability to file alphabetically and numerically Ability to record information accurately Must be able to solve basic technical problems relating to IT and have the ability to assess, resolve and forward enquiries Must be able to follow processes to complete activities which require a systematic follow up
- Must be able to solve basic technical problems relating to IT and have the ability to assess, resolve and forward enquiries
- Ability to file alphabetically and numerically Ability to record information accurately
Desirable
- Experience of working in a library /information service environment
- Should have ability to create promotional material (posters/leaflets etc.)
- Able to collate statistics on library activities and assist in audits
- Should be able to assist with analysis of user surveys and other service data
Communication Skills
Essential
- Excellent customer service skills
- Verbal, listening and written communication skills including telephone skills
Personal and People Development
Essential
- Must have ability to work on own initiative and as part of a team
- Must be flexible and willing to learn
Physical Requirements
Essential
- Must be able to carry out moving and handling in accordance with safety regulations
- Must be physically fit as post requires bending and stretching
Person Specification
Qualifications
Essential
- Educated to A level standard or equivalent. Must include GCSEs (A*-C) Maths and English or equivalent IT skills
Desirable
- A relevant NVQ - either library and information or customer service, or equivalent
Knowledge and Experience
Essential
- Demonstrable previous experience of providing customer care
- Competent using Office 365 and MS Teams
- Must be able to plan and organise workload in accordance with the needs of the service Ability to file alphabetically and numerically Ability to record information accurately Must be able to solve basic technical problems relating to IT and have the ability to assess, resolve and forward enquiries Must be able to follow processes to complete activities which require a systematic follow up
- Must be able to solve basic technical problems relating to IT and have the ability to assess, resolve and forward enquiries
- Ability to file alphabetically and numerically Ability to record information accurately
Desirable
- Experience of working in a library /information service environment
- Should have ability to create promotional material (posters/leaflets etc.)
- Able to collate statistics on library activities and assist in audits
- Should be able to assist with analysis of user surveys and other service data
Communication Skills
Essential
- Excellent customer service skills
- Verbal, listening and written communication skills including telephone skills
Personal and People Development
Essential
- Must have ability to work on own initiative and as part of a team
- Must be flexible and willing to learn
Physical Requirements
Essential
- Must be able to carry out moving and handling in accordance with safety regulations
- Must be physically fit as post requires bending and stretching
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
