Receptionist - Appointment Clerk - CDC

Job summary

Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration support to appointment management.

You will work as part of our friendly administration team to provide cross-cover to colleagues as required in times of peak demands and staff absence.

Your role is vital in helping us see our patients in a timely manner and the reduction of the waiting lists. So, if you want to use your admin know-how to drive forward positive change, please apply today.

Please be aware that this role DOES NOT meet the Salary requirements for the Trust to sponsor therefore applicants must have an unrestricted Right to Work in the UK.

Your role will be based at our Britannia House satellite site in Southend.

Main duties of the job

If successful you will:

• Liaise directly with patients regarding imaging appointments both verbally and in written format.
• Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
• Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments

Your responsibilities will include:

• To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
• Liaise with senior team members to facilitate urgent and unplanned appointments as required.
• Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
• Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
• Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.

About us

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Southend

SS2 6GE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Southend

SS2 6GE

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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