Patient Tracking Officer - Dermatology

Mid and South Essex NHS Foundation Trust

This job is now closed

Job summary

We are seeking a reliable, enthusiastic person to join the Dermatology team as a Patient Pathway Officer. We are a busy, friendly, supportive team looking for excellent communicators, who are able to demonstrate and promote high levels of customer care.

Experience in using the following hospital administration systems is preferred but training can be given -

ACP
Lorenzo

To deliver an efficient and effective appointment scheduling and outcome service to the Dermatology team, keeping up-to-date and accurate computer recorded information on the status of patients.

Support the Dermatology coordinators, clinical team, and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. Cancer and RTT targets.

Main duties of the job

You role will be to deliver an efficient and effective appointment scheduling and outcome service to the Dermatology team, keeping up-to-date and accurate computer recorded information on the status of patients.

You will support the Dermatology coordinators, clinical team, and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. Cancer and RTT targets.

Your role will involve interpreting the clinical information from test requests according to protocol and taking responsibility for booking appropriate appointments, communicating rejection of inappropriate requests to requesting Consultants according to published guidance and to monitor demand and wait times, identify potential breaches and escalate to Dermatology coordinators.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

We will deliver safe and high-quality services and be an employer of choice for our workforce

Date posted

13 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 a year Per Annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

390-DERM-BR-1292

Job locations

Broomfield

Broomfield Hospital, Court Road

Chelmsford

CM1 7ET

Job description

Job responsibilities

The department is Friendly, supportive and inclusive an looks forward to hearing from you.

Please see the attached JD for any further details.

Job description

Job responsibilities

The department is Friendly, supportive and inclusive an looks forward to hearing from you.

Please see the attached JD for any further details.

Person Specification

Qualifications

Essential

Good general education in english and maths

Job related experience and knowledge

Essential

Relevant transferable skills or experience
Working knowledge of RTT and Cancer targets

Desirable

2 years experience of working within the NHS
Trained Validator

Communication

Essential

Evidence of good communication - written and verbal

Desirable

Experience in communicating with a variety of stakeholders of all levels

Person Specification

Qualifications

Essential

Good general education in english and maths

Job related experience and knowledge

Essential

Relevant transferable skills or experience
Working knowledge of RTT and Cancer targets

Desirable

2 years experience of working within the NHS
Trained Validator

Communication

Essential

Evidence of good communication - written and verbal

Desirable

Experience in communicating with a variety of stakeholders of all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information