Job summary
We are currently seeking an experienced administrative assistant to join our Trauma and Orthopedic department at Broomfield Hospital.
You will provide professional, comprehensive and efficient administrative support to the Outpatients Service for both patients, nursing and medical staff and provide general enquiry and bookings reception cover.
You will be required to prioritise your given workload and complete tasks within prescribed timescales.
The post is 5 days per week (Monday - Friday). The candidate will need to be flexible to cover annual leave, sickness, occasional late clinics or weekend clinics.
Main duties of the job
You will be an administrative assistant who can work well within the team and also on their own initiative. The candidate will require excellent communication and customer service skills and be reliable to work well under pressure. The post holder will be required to maintain strict confidentiality and be expected to deal with the sensitively of public files.
You will provide administration support, respond promptly and courteously to all telephone calls, maintain a filing system and pass information to the relevant clinic coordinators.
You will also generate and dispatch confirmation letters to patient following a confirmed booking and ensure accurate information is entered onto the system.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
We look forward to your application to join our team. Please refer to attached Job Description for full list of responsibilities.
Job description
Job responsibilities
We look forward to your application to join our team. Please refer to attached Job Description for full list of responsibilities.
Person Specification
Education & Qualifications
Essential
- IT Keyboard Skills
- GCSE or equivalent in English and Maths
Desirable
- ECDL (European Computer Driving License) or willingness to undertake
Knowledge & Experience
Essential
- Able to provide a patient focussed service and to work effectively as part of a team dealing with people and situations sensitively and appropriately, remaining calm and polite at all times oTo demonstrate effective keyboard skills with the ability to input data quickly and accurately
- Ability to work in a busy office in a team orientated environment
Desirable
- Having experience of dealing with distressed patients and visitors, both face to face and over the telephone oDemonstrable experience of NHS or other organisations information systems
- Possess a working knowledge of the Lorenzo system.
- NHS experience
Person Specification
Education & Qualifications
Essential
- IT Keyboard Skills
- GCSE or equivalent in English and Maths
Desirable
- ECDL (European Computer Driving License) or willingness to undertake
Knowledge & Experience
Essential
- Able to provide a patient focussed service and to work effectively as part of a team dealing with people and situations sensitively and appropriately, remaining calm and polite at all times oTo demonstrate effective keyboard skills with the ability to input data quickly and accurately
- Ability to work in a busy office in a team orientated environment
Desirable
- Having experience of dealing with distressed patients and visitors, both face to face and over the telephone oDemonstrable experience of NHS or other organisations information systems
- Possess a working knowledge of the Lorenzo system.
- NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
