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Torbay and South Devon NHS Foundation Trust

Higher Level Frailty Administrator

The closing date is 19 November 2025

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Job summary

Join our brand-new Healthy Ageing Hub and become the administrative anchor that ensures older patients get the right care, in the right place, fast. You'll play a key role in supporting services like the Virtual Ward, Urgent Community Response, Same Day Emergency Care (SDEC), and intermediate care, helping patients stay closer to home and move smoothly through their care journey.

If you thrive on keeping teams organised, patients informed, and making a visible difference every day, this is the role for you.

Main duties of the job

The skills & qualities we're looking for our new team administrator are a warm communicator, highly organised, accurate and reliable, with good judgement, confident with MS Office and clinical admin systems, and someone who enjoys helping a busy MDT run like clockwork.

Duties may include booking appointments; greeting patients; preparing notes; inputting data into the electronic patient record system, as well as hospital systems (IHCS and then EPIC when introduced).

About us

Be part of a collaborative team spanning theVirtual Ward, Urgent Community Response, hospital clinicians, and the Newton Abbot ward team. We value kindness, respect, and listening, and we celebrate successes, share learning, and welcome practical ideas that improve the patient experience.

In this role, you'll be trusted to take ownership of your work--and you'll see the difference you make every shift. If you take pride in getting the details right for patients and teams and want to be part of a new model of care that helps people stay well at home, we'd love to hear from you.

Browse ourinteractive bookletto explore our staff benefits!

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

388-7542712-FC&I

Job locations

Newton Abbot Community Hospital

West Golds Road

Newton Abbot

TQ12 2TS


Job description

Job responsibilities

  • Provide empathetic and tactful support to patients who may be distressed, both on the telephone and in person, handling sensitive matters with care.

  • Communicate routine information clearly and accurately, both verbally and in writing, with clinical staff, peers, management, the general public, GP practices, pharmacies, and other hospitals.

  • Be flexible in covering for colleagues during periods of sickness or annual leave, sometimes at short notice.

  • Use initiative to respond to enquiries and resolve problems effectively for patients.

  • Support the Frailty Coordinator by tracking investigations, filing reports accurately, maintaining compliant case notes, and recording clinic outcomes, admissions, and discharges precisely.

Job description

Job responsibilities

  • Provide empathetic and tactful support to patients who may be distressed, both on the telephone and in person, handling sensitive matters with care.

  • Communicate routine information clearly and accurately, both verbally and in writing, with clinical staff, peers, management, the general public, GP practices, pharmacies, and other hospitals.

  • Be flexible in covering for colleagues during periods of sickness or annual leave, sometimes at short notice.

  • Use initiative to respond to enquiries and resolve problems effectively for patients.

  • Support the Frailty Coordinator by tracking investigations, filing reports accurately, maintaining compliant case notes, and recording clinic outcomes, admissions, and discharges precisely.

Person Specification

Essential

Essential

  • Educated to GCSE level (or equivalent) to include minimum Grace C/4 or above English and Maths
  • Experience of Reception or front-line experience dealing with patients/public.
  • Excellent telephone manner and good communication skills
  • Good keyboard and IT skills

Desirable

  • ECDL (or equivalent)
  • Level 3 qualification in Business & Administration
  • Previous experience of working in a healthcare setting
  • Knowledge of NHS based systems such as IHCS INFORM, PAS, CRIS EPIC
Person Specification

Essential

Essential

  • Educated to GCSE level (or equivalent) to include minimum Grace C/4 or above English and Maths
  • Experience of Reception or front-line experience dealing with patients/public.
  • Excellent telephone manner and good communication skills
  • Good keyboard and IT skills

Desirable

  • ECDL (or equivalent)
  • Level 3 qualification in Business & Administration
  • Previous experience of working in a healthcare setting
  • Knowledge of NHS based systems such as IHCS INFORM, PAS, CRIS EPIC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Newton Abbot Community Hospital

West Golds Road

Newton Abbot

TQ12 2TS


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Newton Abbot Community Hospital

West Golds Road

Newton Abbot

TQ12 2TS


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Operations Manager

Lesley Wade

lesley.wade@nhs.net

01803654120

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

388-7542712-FC&I

Job locations

Newton Abbot Community Hospital

West Golds Road

Newton Abbot

TQ12 2TS


Supporting documents

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