Royal Surrey NHS Foundation Trust

Case Manager Assistant

This job is now closed

Job summary

Would you like to join our Case Management and Discharge Hub Team?Do you have previous experience working in a healthcare setting and have an understanding of discharge or do you have experience in administration?We are looking for a team member to join us to support the discharge and flow of patients within the Royal Surrey NHS FT and community hospital sites.

Main duties of the job

The Case Manager Assistants will provide a comprehensive and accurate administrative and patient related support function to the Case Management Service.

The post holders will rotate through both the ward based and office based functions.Case manager assistants on the wards will receive day to day direction from Case Managers to support timely discharge.

The case manager assistant in the Discharge Hub will receive day-to-day direction from the Case Management Team Lead. This will include prioritising workload and completing tasks within agreed timescales.

Both functions will work together to provide a seamless service for patients, families and internal and external partners with the aim to facilitate timely transfer to an appropriate care setting and reduce readmissions.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

08 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum including High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

384-AGB-EMF20296-B3

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Job description

Job responsibilities

The Case Management Service works alongside the Multi-disciplinary Team to support the patients pathway through the hospital. We aim to ensure patients are transferred home or to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience.

The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.

As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.

If you want to be part of a busy supportive team that works in partnership with GPs, Social Services and Community Providers to provide a positive and coordinated patient experience,

Job description

Job responsibilities

The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.

As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.

If you want to be part of a busy supportive team that works in partnership with GPs, Social Services and Community Providers to provide a positive and coordinated patient experience,

Person Specification

Qualifications

Essential

Minimum of NVQ level III in care/BTEC Health and Social care or equivalent
IT Qualification e.g. European Computer Driving License or equivalent

Knowledge

Essential

Previous experience in a healthcare setting
Experience in using clinical computer systems eg Millennium ePR
Experience in handling confidential information
Excellent verbal and written communication skills

Person Specification

Qualifications

Essential

Minimum of NVQ level III in care/BTEC Health and Social care or equivalent
IT Qualification e.g. European Computer Driving License or equivalent

Knowledge

Essential

Previous experience in a healthcare setting
Experience in using clinical computer systems eg Millennium ePR
Experience in handling confidential information
Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)