Job summary
This role is for Surrey and Borders Partnership NHS Foundation Trust,to provide reception and office administrative duties for a multi-disciplinary Community Learning Disability Team including face-to-face contact with the public; people who use our services and their families and carers; medical staff; and other agencies. Receiving and dealing with all telephone enquiries.
Monday to Friday, 9am to 5pm
Main duties of the job
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
To be able to use S1 and other health record systems and accurately enter information.
To undertake secretarial duties including preparing letters to GPs/other health care professionals to support the administration team.
Greet clients and visitors to the Service and alert team members of their arrival
Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
Answer and respond to any queries staff have on a day-to-day basis
To provide reception support as and when required.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job description
Job responsibilities
To administer the travel claim system and ensure claims are valid
Distribution and date-stamping of all incoming/outgoing post.
Support team members in liaising with service users /relatives/carers/secretaries/GPs and other relevant care agencies
Maintain an effective filing system, including retrieval of files from archive storage
Photocopying and maintaining stocks of relevant forms and leaflets for team use
Coordinate and book rooms for meetings and clients appointments
To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
Share responsibility for securing the building at night ensuring the area is secured
Undertake typing of letters, memos & reports as required.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
To order stock and non-stock items for the service as required and/or requested.
Job description
Job responsibilities
To administer the travel claim system and ensure claims are valid
Distribution and date-stamping of all incoming/outgoing post.
Support team members in liaising with service users /relatives/carers/secretaries/GPs and other relevant care agencies
Maintain an effective filing system, including retrieval of files from archive storage
Photocopying and maintaining stocks of relevant forms and leaflets for team use
Coordinate and book rooms for meetings and clients appointments
To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
Share responsibility for securing the building at night ensuring the area is secured
Undertake typing of letters, memos & reports as required.
To implement Trust and team policies/procedures and propose changes to practices if necessary.
To order stock and non-stock items for the service as required and/or requested.
Person Specification
Experience
Essential
- NVQ Level 3/RSA Level 3 or equivalent experience
- 2 years' experience working in an office environment
Desirable
- S1 and knowledge/ability to support the review of patients ADHD medication, the ADHD practitioners and their patients
Person Specification
Experience
Essential
- NVQ Level 3/RSA Level 3 or equivalent experience
- 2 years' experience working in an office environment
Desirable
- S1 and knowledge/ability to support the review of patients ADHD medication, the ADHD practitioners and their patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
