Service Manager North Kent Liaison and HTT Services

Job summary

An opportunity has arisen in the North Kent Directorate working in the Dartford and Medway Localities as a Service Manager for our Liaison, HTT and Rapid Response services.

You will be responsible for the overall management of a range of nominated services within the Directorate. You will work closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes. As part of the mental health transformation there is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement.

You will need to be proficient in the use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented. You will actively pursue the best outcomes for patients and carers with insight into other Trust services and how they contribute to the success of the organisation.

You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the services' reputation. You will identify opportunities for service improvement and growth seeking support from the Deputy Director to maximise these.

Specific Service Responsibilities for Service Managers vary and for this post it includes all Liaison, Home Treatment and Rapid Response Services in the North Kent Directorate.

Main duties of the job

Working closely with the professional heads and the Deputy Director to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.

Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.

Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, and adherence to agreed clinical pathways. In addition, Service Mangers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect.

Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.

About us

Kent and Medway NHS and Social Care Partnership Trust (KMPT) provides mental health, learning disability, substance misuse and other specialist services for 1.6 million people across Kent and Medway. We pride ourselves on providing high quality clinical services, innovation and partnership working. We are one of the larger NHS trusts covering an area of 1,450 square miles, employing over 3,600 staff and operating from over 100 buildings across Kent and Medway.

The range of services offered by KMPT offers unique opportunities for your professional development. We are committed to delivering integrated, community-based health and social care services and our strategy is underpinned by a 'recovery and wellbeing model' delivered in partnership with service users, their families and a wide range of organisational stakeholders. We have a clear and ambitious Nursing Strategy which includes four strategic priorities (Nursing, recruitment and retention, Career pathways training and Development , Nurses engagement and wellbeing and Research, innovation, use of technology and quality improvement) for which we continue to see it's immense positive impact on Nurses and nursing. .

What is High Cost Area Allowance?

The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.

As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.

• 5% of basic salary, subject to a minimum payment of £1,192 per year and a maximum payment of £2,011 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly)

The salary listed is inclusive of the High-Cost Area Allowance.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

DGS and Medway Liaison and Home Treatment Services

Littlebrook Hospital

Dartford

DA2 6PB

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

DGS and Medway Liaison and Home Treatment Services

Littlebrook Hospital

Dartford

DA2 6PB

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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