Portering and Transport Business Manager

Job description

Job responsibilities

KEY RESULT AREAS:

The postholder will be responsible for the management of Portering and Transport functions for the Trust and external users. Ensuring that the services provided are high quality, safe, efficient, cost effective and service provisions are consistent with end user needs and in line with national legislation and Trust Policies and Procedures.

1.1Care/service/function provision:

Manage service development within the Portering and Transport functions.

Create and review annually departmental standard operating procedures and safe systems of work.

Responsible for the schedule and coordination of operational activity of Portering and Transport services.

Maintain accurate records and provide monthly information relating to Portering and Transport activity. Provide adhoc reports as and when required.

Responsible for ensuring that all relevant programmes of work are planned and implemented effectively to meet the requirements of all services.

Responsible for the completion of auditing and process and completion of monitoring reports within own area of activity to maintain accurate recording of data relating to department legislation. To have robust systems in place to monitor, maintain and improve the quality of service.

Responsible for the investigation and rectification of monitoring reports and the implementation of action plans to maintain standards.

Work with Procurement to produce service specifications for tender process.

Identifying areas of non-compliance within service area and recommend appropriate actions to ensure compliance.

Requirement to utilise a wide range of data and software systems to review and analyse data and produce written reports.

Analyse and resolve service issues when required.

Responsible for undertaking regular audits and providing accurate information to identify opportunities for service improvement and development. Ensuring that standards are being maintained and reported through governance arrangements.

The post holder shall work collaboratively with other Facilities services professional leads in developing and implementing Facilities Services policies within the Trust.

To ensure that all legislative and statutory health and safety responsibilities are met.

Responsible for ensuring that there is a clear process for all risk assessments, ensuring that they are up to date and undertaken as and when required.

Ensure accurate and timely investigation of all risk incidents putting in place measures to prevent recurrence.

Continually reviewing the service to ensure that they are delivered in the most cost effective way.

Liaise with clinical/medical and other health care professionals to maintain, improve and extend the service provision.

To ensure all record and filing systems, both manual and electronic are reviewed and managed in an efficient manner in line with relevant Trust policies.

To make quality improvement recommendations to the senior management team, based on results and specialised knowledge and expertise as appropriate.

Manage facilities fleet vehicles, servicing, MOT, repair and replacement programme.

1.2 Working as part of a Team:

To effectively manage, develop and support a team of supervisors and staff. The management and coordination of a team of staff, whilst ensuring the NHS plan and relevant legislation are adhered to.

Provide leadership and support by stepping in to manage operations and resolve issues as needed, ensuring smooth and efficient workflow

Liaise and play a pro-active role within other departmental project meetings as required.

Communicates effectively with senior colleagues within the wider Estates & Facilities Directorate through a range of electronic, written, and oral media.

1.3 Managing Self:

1.4 Management Supervision and Support:

Responsible for the daily operational planning, coordination and supervision of supervisors to ensure adequate levels of staffing cover to deliver to standards in line with Trust aims.

Responsible for the operational planning and organisation of rotas, complex activities and prioritise own workload in order to meet the needs of the service.

Constantly review rotas in line with financial resources available, ensure sufficient resources are in place to mange any planned or unplanned absence to ensure that there is no disruption to any of the services under the post holders control.

To ensure that effective communication systems are in place and to ensure team briefs and staff meetings are regularly carried out.

Communicate and negotiate effectively with other Trust staff and internal/external customers, dealing with service / general queries together with taking appropriate action.

Monitor and manage the sickness and absence of the Portering and Transport teams.

Responsibility for the recruitment, selection and induction of new staff and development of existing staff.

Identify training and development needs and ensure appropriate training is undertaken. Will take the responsibility to train and share knowledge with staff.

To undertake investigations and, within the Trust policies, be responsible for disciplining staff and, where appropriate, instigate further proceedings.

Responsibility for Individual Performance reviews and Personal Development Plan (PDP), ensuring systems are in place to ensure that staff are supported to complete the PDP.

1.5 Financial Responsibility:

Act as an authorised signatory for a delegated budget.

Financial responsibility for planning and overseeing functional budgets.

purchasing of required materials within budget whilst ensuring the NHS plan and relevant legislation are adhered to.

To ensure that documentation for extra activity is collated, correctly recorded and used to ensure accurate resource allocated.

To be actively involved in the budget setting process by attending meetings as necessary and providing appropriate and relevant information.

To ensure that the service is delivered within budget and identify annual cost improvements.

1.6 Trust Values:

The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values:

Honest, open, transparent

Respectful

Person first and in the centre

Improve and be outstanding

Relevant today, ready for tomorrow

Families and carers matter

1.7. Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

For full details of the role please see the supporting documents attached.

Person Specification

Qualifications

Essential

• Educated to degree level in a relevant field or able to demonstrate competencies working at that level.
• Management / leadership qualification or experience.
• Evidence of, and commitment to personal development.
• IOSH Managing Safely.

Personal Attributes

Essential

• To work flexible hours to suit the needs of the role.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).

Special Knowledge/Skills

Essential

• Ability to develop new systems of work and motivate staff.
• Excellent problem solving skills.
• Ability to prioritise workloads.
• Ability to communicate effectively with managers and employees.
• Good organisational skills.
• Ability to use computer software.
• Proven organisational skills with the ability to plan and prioritise work to meet own and departmental deadlines.
• Excellent communication skills, both written and verbal.
• Knowledge of service contracts and best value procurement practices.

Experience

Essential

• Substantial experience managing budgets.
• Substantial demonstrable operational management experience.
• Substantial demonstrable experience of implementation and managing of service management systems.
• Experience and knowledge of health and safety and ability to undertake risk assessments.
• Experience and knowledge of legal transport provider requirements and system.
• Proven management skills as well as working directly with other senior management and stakeholders.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Kendray Hospital

Doncaster Road

Barnsley

S Yorkshire

S70 3RD

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)