Job summary
Job Purpose:
The Healthcare Assistant will contribute to the assessment, implementation, and delivery of high-quality patient care within the Specialist Continence team.
Will demonstrate responsibility to patients, relatives, and colleagues through contribution to the development and monitoring of agreed evidence-based practice and to the health and social care programmes.
To provide a comprehensive call answering and administration support service for the continence prescription service.
To liaise with patients regarding their continence product needs, generate prescriptions, and provide correspondence to other health service professionals.
Main duties of the job
- Undertake agreed activities as delegated by a registered nurse, with patients / service users under the direct /In-direct supervision of the qualified staff.
- Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience of the Continence Prescription Service.
- To respond to any requests for product information and samples, sending them out in a timely manner.
- Produce reports, letters and spreadsheets as appropriate in the agreed format and time.
- Ensure that access to files in the computer is password controlled to maintain security.
- Adhere to trust policy at all times.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
Job description
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
Person Specification
Qualifications
Essential
- English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- NVQ Level 2 in a related subject
- NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship
Experience
Essential
- Demonstrate a keen interest caring for others
- Previous experience of caring for patients in a clinical setting
- Previous experience of working as part of a team
Knowledge
Essential
- Understand importance of maintaining confidentiality
Skills
Essential
- Good interpersonal skills
- Ability to communicate effectively both face to face and in writing
- Able to support and reassure patients / carers in distress
- Basic IT skills
Person Specification
Qualifications
Essential
- English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- NVQ Level 2 in a related subject
- NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship
Experience
Essential
- Demonstrate a keen interest caring for others
- Previous experience of caring for patients in a clinical setting
- Previous experience of working as part of a team
Knowledge
Essential
- Understand importance of maintaining confidentiality
Skills
Essential
- Good interpersonal skills
- Ability to communicate effectively both face to face and in writing
- Able to support and reassure patients / carers in distress
- Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
