Job summary
An exciting opportunity has arisen within the Workforce Benefits Service at Calderdale and Huddersfield NHS Foundation Trust (CHFT). This pivotal role involves supporting all aspects of workforce benefits administration and will be highly visible across the Trust. As part of the team, you will be responsible for promoting and managing a range of benefits schemes to the Trust's employees across the CHFT footprint.
This is a fantastic opportunity to contribute to the success of the Workforce Benefits Service and play a key role in supporting the well-being of employees.
Main duties of the job
- Assist with the administration of workforce benefit schemes.
- Actively promote benefit schemes to staff, ensuring awareness.
- Provide excellent customer service and respond to queries regarding benefits.
- Maintain accurate records, ensuring compliance with internal policies and processes.
- Support planning and organising benefit-related events and initiatives.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate. To provide general office and administration support to the department in which you are placed. Answer telephone calls in a polite and professional manner, taking accurate messages where appropriate for onward transmission or redirecting to other departments. Greet visitors / customers in a polite and professional manner, dealing with their enquiries in an efficient and timely fashion. To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding. To support the teams to maintain accurate, timely and legible records. Attend and take part in team meetings and regular reviews with the line manager(s). To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Arrange general meetings, as and when required. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point. Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports. To maintain promotional materials using relevant software, keeping it up to date and accessible. Attend all taught sessions of the apprenticeship programme either within CHFT or at the College.
Job description
Job responsibilities
Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate. To provide general office and administration support to the department in which you are placed. Answer telephone calls in a polite and professional manner, taking accurate messages where appropriate for onward transmission or redirecting to other departments. Greet visitors / customers in a polite and professional manner, dealing with their enquiries in an efficient and timely fashion. To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding. To support the teams to maintain accurate, timely and legible records. Attend and take part in team meetings and regular reviews with the line manager(s). To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Arrange general meetings, as and when required. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point. Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports. To maintain promotional materials using relevant software, keeping it up to date and accessible. Attend all taught sessions of the apprenticeship programme either within CHFT or at the College.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
- Good English skills and grammatically correct application
- Must not have qualifications at level 4 or higher in an admin or customer service related subject
- Willingness to complete the apprenticeship training
- Willingness to attend CHFT in-house training
Desirable
- GSCE English grade 3 -9, (A*-D, or equivalent)
- GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of using computer systems
- Familiar with Microsoft office & keyboard skills
Desirable
- Using Microsoft office packages
- Experience of using Emails and the internet
- Experience of using Microsoft Excel
- A basic understanding of the NHS
- Awareness of databases
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Relevant experience to show good English, Maths and communication skills which can be demonstrated on the application form and at interview
- Good English skills and grammatically correct application
- Must not have qualifications at level 4 or higher in an admin or customer service related subject
- Willingness to complete the apprenticeship training
- Willingness to attend CHFT in-house training
Desirable
- GSCE English grade 3 -9, (A*-D, or equivalent)
- GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of using computer systems
- Familiar with Microsoft office & keyboard skills
Desirable
- Using Microsoft office packages
- Experience of using Emails and the internet
- Experience of using Microsoft Excel
- A basic understanding of the NHS
- Awareness of databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
