Job summary
Child and Adolescent Mental Health Services (CAMHS) are looking for a self-motivated, organised, and proactive individual to join the team in the role of Personal Assistant to the two Heads of CAMHS.
The role would suit someone with experience in personal assistant or senior administrative roles, who is used to working in a dynamic and energetic service. Experience in a health and or social care environment and a commitment to working to improve care and support for children and young people would be of benefit. A positive and flexible approach is essential in this role.The post holder will be expected to liaise and communicate effectively with all levels of staff within the service and the wider Trust
Berkshire Healthcare operates services for Children, Families and all age pathways across the whole of Berkshire. Services are operationally managed in 2 Portfolios:
Children's, Family and Neurodiversity Services (CFAN) and CAMHS, BEDS and LD Services.
This post works to provide high-level administrative support to the Head of Service for CAMHS Access, Advice and Getting Help Services and the Head of Service for CAMHS Getting More Help, Targeted and Risk Support Services.
Main duties of the job
-
Assist Heads of Service in the organisation of their electronic calendars, appointments, correspondence, and office administration
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Monitor processes and prioritise all incoming communication (physical and electronic), distributing correspondence for action, drafting responses, process checking and follow through
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role:
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy service and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages Teams / Ms Word / Ms Excel / Ms Outlook (Intermediate to Advanced level)
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines.
- Ability to clearly present information both verbally and in writing.
- Able to use initiative and demonstrate ability to work without direct supervision.
- Proven ability to take and produce accurate minutes of meetings.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Bea Emmerson on 07970 311530 or email: bea.emmerson@berkshire.nhs.uk who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Job description
Job responsibilities
The must haves for this role:
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy service and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages Teams / Ms Word / Ms Excel / Ms Outlook (Intermediate to Advanced level)
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines.
- Ability to clearly present information both verbally and in writing.
- Able to use initiative and demonstrate ability to work without direct supervision.
- Proven ability to take and produce accurate minutes of meetings.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Bea Emmerson on 07970 311530 or email: bea.emmerson@berkshire.nhs.uk who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy service and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Teams / Ms Word / Ms Excel / Ms Outlook (Intermediate to Advanced level)
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines.
- Ability to clearly present information both verbally and in writing.
- Able to use initiative and demonstrate ability to work without direct supervision.
- Proven ability to take and produce accurate minutes of meetings.
- Able to communicate with a wide range of stakeholders - patients, public, clinical, and managerial.
- Ability to gather data, analyse, compile information, and prepare reports.
- Ability to organise resources and establish priorities.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to develop and maintain record keeping systems and procedures.
- Setting up and maintaining filing and data base systems.
- Electronic filing and data base systems.
Desirable
- Previous NHS administration experience
- Previous PA experience.
- Able to demonstrate influencing skills across hierarchies and disciplines.
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on customer care and dealing with difficult service-users
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet, and databases
- Intermediate to advanced typing skills (50 - 60 wpm)
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of others to ensure tasks are delivered on time
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
- Prioritising and organisational skills
- Diplomacy
- Numeric skills
- Ability to work under pressure and use own initiative
- Discreet and able to maintain confidentiality.
Desirable
- Ability to communicate at various levels e.g., Directors, Heads of Department, external organisations
Additional Requirements
Essential
- Self-motivated, proactive, and innovative
- High levels of resilience
- Able to work with a high degree of autonomy to deliver service outcomes in a timely manner
- Ability to initiate self-learning and development
- Able to travel to sites across Berkshire (preferably with driving licence and car)
- Occasional flexibility in hours worked
- Ability to work in a busy, open plan office.
Person Specification
Education/Qualifications/Training
Essential
- NVQ4 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Extensive knowledge and experience of working in a busy service and/or customer care environment, undertaking a full range of administrative duties and supervision and management of staff / work.
- ECDL (European Computer Driving Licence) or equivalent knowledge and experience of using a variety of software programmes/packages - Teams / Ms Word / Ms Excel / Ms Outlook (Intermediate to Advanced level)
Continuous Professional Development
Essential
- To attend and contribute to staff meetings and Forums, supervision sessions, training courses, seminars, and workshops, to ensure the development and enhancement of current working practices.
- To participate in all personal review meetings and take responsibility for personal and professional development. Responsibility for developing the role and the services provided.
Previous Experience
Essential
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines.
- Ability to clearly present information both verbally and in writing.
- Able to use initiative and demonstrate ability to work without direct supervision.
- Proven ability to take and produce accurate minutes of meetings.
- Able to communicate with a wide range of stakeholders - patients, public, clinical, and managerial.
- Ability to gather data, analyse, compile information, and prepare reports.
- Ability to organise resources and establish priorities.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to develop and maintain record keeping systems and procedures.
- Setting up and maintaining filing and data base systems.
- Electronic filing and data base systems.
Desirable
- Previous NHS administration experience
- Previous PA experience.
- Able to demonstrate influencing skills across hierarchies and disciplines.
Knowledge, Skills & Abilities
Essential
- Good interpersonal, communication and reporting skills with the focus on customer care and dealing with difficult service-users
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet, and databases
- Intermediate to advanced typing skills (50 - 60 wpm)
- Strong organisational and planning skills with the ability to re-prioritise own workload and that of others to ensure tasks are delivered on time
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
- Prioritising and organisational skills
- Diplomacy
- Numeric skills
- Ability to work under pressure and use own initiative
- Discreet and able to maintain confidentiality.
Desirable
- Ability to communicate at various levels e.g., Directors, Heads of Department, external organisations
Additional Requirements
Essential
- Self-motivated, proactive, and innovative
- High levels of resilience
- Able to work with a high degree of autonomy to deliver service outcomes in a timely manner
- Ability to initiate self-learning and development
- Able to travel to sites across Berkshire (preferably with driving licence and car)
- Occasional flexibility in hours worked
- Ability to work in a busy, open plan office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
