Mobile Data & Billing Administrator

Job summary

This role can be performed from our primary office in Reading or working from home however there is an expectation that the successful candidate will need to attend the office when required. The working hours are 9-5.

The candidate should have experience with the use of office 365 products such as Outlook and Excel/Word.

Evidence of personal development (training courses)

Logical and methodical approach to working, good communication skills and ability to work alone and as part of a wider team.

In this role, you will be responsible for the continued accuracy of our Mobile Device Assets using mobile provider's portal and BHFT's mobile management system and working with the team to pick calls from the queue and triage them where appropriate to either deal directly if appropriate (admin based requests) vs assigning to Technical Support Team and ensuring the right priority and description are clear. This may involve talking with users who logged the request or other teams who passed the request to the Mobile Data & Billing Team.

Main duties of the job

• Provide dedicated planning, coordination and administrative support to Mobile Data & Billing Manager as required.

• Undertake and manage Mobile Provider Monthly Reporting, including total types of device type, split by tariffs and individual data usage to highlight issues of inappropriate use. This may involve discussions with the user and their line manager to ascertain reasons for high usage.

• Ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, using mobile provider system and Trust Mobile Management system to ensure the accurate recording of mobile device assets through having well planned and organised administrative systems and processes in place

• Ensure the efficient and accurate recording of data on all electronic systems

• Type confidential correspondence, reports and other documentation to a high standard within agreed timescales

• Collate, analyse and present data received for management and service information

• Ensure data analysis and activity reporting is completed within the given timescales, planning and prioritising workload accordingly

• Responsible for tracing & recovery of unused mobile devices that have not contacted the management system in 30+ days.

• Responsible for tracing & recovery of unused mobile devices that have zero tariff usage within 30 days (Calls, data and SMS).

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites