Job summary
Worcestershire Acute Hospitals NHS Trust is offering an exciting opportunity for individuals aged 16 and over interested in starting a career in healthcare.
The Level 2 Healthcare Support Worker Apprenticeship is a developmental role working alongside clinical staff to provide high quality care to patients while completing a recognised qualification. The training programme integrates both academic and work based learning through close collaboration with the Trust and education provider.
The outcome of the apprenticeship is to equip candidates with the specific knowledge, skills and capabilities to progress to a Band 3 Healthcare Support Worker role
INTERVIEWS WILL TAKE PLACE ON THE 27th MAY 2026
Please note, the offer of a place onto our apprenticeship programme will be subject to you successfully completing all pre-employment checks prior to the August start date. It is important you download a copy of the guidance from this listing and begin to prepare any identity documents or referee information you may need. Failure to complete these pre-employment checks will lead to a withdrawal of the conditional offer. Any issues, please contact the Recruitment Team at wah-tr.Jobs@nhs.net and we will be happy to support you.
Main duties of the job
To deliver high quality, compassionate care under the direction of a registered nurse (or other registered professional) with a focus on promoting patient centered healthcare and promote independence.
Have proficient attitudes and behaviours compatible with NHS Values
Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
Work collaboratively with the team around them to develop own clinical competence, leadership and reflective practice skills.
By the end of the apprenticeship develop the ability to work without direct supervision and deliver care independently
Key responsibilities include;
- supporting patients with daily activities such as washing, dressing and eating
- maintain patients privacy and dignity
- monitor and record basic observations
- assist nursing staff with clinical duties
- communicate effectively with patients, families and the healthcare team
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Key Duties:
- Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting patient centred healthcare and promote independence
- Have proficient attitudes and behaviours compatible with NHS Values
- Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
- Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting
- Work with their assessor, supervisor, manager and professional development team to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the apprentice level 2 programme
- Provide feedback to assist in the evaluation of the healthcare apprentice programme
- Develop by the end of the apprentice level 2 programme the ability to work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within the parameters of practice of the healthcare support worker role
For more information please see the attached Job description
Job description
Job responsibilities
Key Duties:
- Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting patient centred healthcare and promote independence
- Have proficient attitudes and behaviours compatible with NHS Values
- Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual
- Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting
- Work with their assessor, supervisor, manager and professional development team to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the apprentice level 2 programme
- Provide feedback to assist in the evaluation of the healthcare apprentice programme
- Develop by the end of the apprentice level 2 programme the ability to work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within the parameters of practice of the healthcare support worker role
For more information please see the attached Job description
Person Specification
Qualifications
Essential
- GCSE A* - D or Grade 3 in English Literature/Language or equivalent Functional Skills Level 1 or above GCSE A* - D or Grade 3 in Mathematics or equivalent Functional Skills Level 1 or above
Experience
Essential
- Experience in working or volunteering in a customer service or customer facing role
- Understanding of holistic care
- Understand and adherence to the confidential nature of work
- Demonstrate an understanding of the requirements of the HCSW role
Desirable
- Experience of working in a health or social care setting
- Computer literate
Other
Essential
- Able to assist others with the delivery of care to patients including toileting and personal care
- Personal physical contact with patients
- Dealing will body fluids and odours whilst providing person centred care to patients
Desirable
- Applicants will be required to stay on programme for 12 months
- Can work in high pressure environments
- Can acknowledge distressing, emotionally challenging circumstances
- Can demonstrate empathy with distressed or anxious patients/relatives
Personal Capabilities
Essential
- Work as a member of a team and partake in collaborative working
- Good interpersonal, communication and active listening skills both written and verbal
- Shows an interest in caring for people
- Commitment to Personal Development
- Flexible, reliable and be responsive to change
Desirable
- Time management skills
- Prioritise workload
- Customer care skills
Person Specification
Qualifications
Essential
- GCSE A* - D or Grade 3 in English Literature/Language or equivalent Functional Skills Level 1 or above GCSE A* - D or Grade 3 in Mathematics or equivalent Functional Skills Level 1 or above
Experience
Essential
- Experience in working or volunteering in a customer service or customer facing role
- Understanding of holistic care
- Understand and adherence to the confidential nature of work
- Demonstrate an understanding of the requirements of the HCSW role
Desirable
- Experience of working in a health or social care setting
- Computer literate
Other
Essential
- Able to assist others with the delivery of care to patients including toileting and personal care
- Personal physical contact with patients
- Dealing will body fluids and odours whilst providing person centred care to patients
Desirable
- Applicants will be required to stay on programme for 12 months
- Can work in high pressure environments
- Can acknowledge distressing, emotionally challenging circumstances
- Can demonstrate empathy with distressed or anxious patients/relatives
Personal Capabilities
Essential
- Work as a member of a team and partake in collaborative working
- Good interpersonal, communication and active listening skills both written and verbal
- Shows an interest in caring for people
- Commitment to Personal Development
- Flexible, reliable and be responsive to change
Desirable
- Time management skills
- Prioritise workload
- Customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
