Job summary
You will be required to cover the 7 day rota which will include; days, evenings, nights, weekends and bank holidays on a rotational basis.
An exciting opportunity has arisen for the role of a Progress Chaser in the Emergency Department based at Worcester Hospital.
The purpose of the Progress Chaser's role is to ensure that patient pathways are effectively managed across site and within Emergency Access Standards.
We are looking for a motivated and enthusiastic individual to join our dynamic team to contribute to high quality patient experience. You will play a pivotal role in supporting the Nurse in Charge and Matron to support patient pathways from admission to discharge/ transfer.
We are looking for a proactive, caring and compassionate person who would like to make a difference to our complex patient group.
Main duties of the job
You'll be joining a team of 4 other Progress Chasers whose role it is to help facilitate the smooth and timely flow of patients through the department and reduce delays, aiding safe and effective discharges and transfers.
Based at the nurse's station in the middle of the department, you'll assist the nursing staff and other health care professionals by tracking each patient throughout their journey through ED to ensure that we are able to meet our targets, whilst delivering safe patient care.
To be sufficiently skilled to understand the ED Key Performance Indicators, including the criteria for four hour targets and breaches, and ensure the reason for the breaches are clearly and accurately communicated and recorded. You will act as a point of contact to support compliance with these essential performance targets.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Post Title Emergency
Department Progress Chaser
Pay Band Band
3
Hours 36
Contract 12 months FTC
Location
/ Department A&E Department,
Worcestershire Royal Hospital
Accountable
to Matron
Reports
to Senior
Sister
Ref C9365-25-1055
Key Working Relationships
Internal: Departmental staff,
Consultants, General Managers, other clinical teams and staff at all levels
External: Worcestershire Health and Care NHS Trust, NHS Worcestershire.
Job Purpose
To assist the A&E co-ordinator
in managing the patients through the admissions / discharge procedure to ensure
a smooth journey for the patient within the Emergency Access Target.
To develop and maintain
clear and effective communication between operational team / wards /
departments and A&E.
Key / General Duties
To
adhere to timely escalations as described in the Progress Chaser timeline of
actions.
To
adhere to timely data entry as described in the Progress Chaser timeline of
actions.
To
actively chase interventions required to progress patients waiting over 2 hours
to ensure Key Performance Indicators are met.
To
liaise with specialities to ensure reviews are undertaken in a timely manner.
To
liaise with Radiology to ensure scans are prioritised and undertaken in a
timely manner.
To
liaise with Pathology labs to ensure blood samples are prioritised and
undertaken in a timely manner.
To
liaise with transport service to ensure timely collect of patients from
A&E.
To
liaise with the discharge lounge to ensure timely discharge / transfer of
patients from A&E.
To
record all escalations on Sunrise staff messages.
To
enter breach reason on Sunrise before or on 4 hours.
To
ensure patient notes are readily available upon request
To
assist in co-ordinating all inpatient transfers.
To
ensure the nurses stations are tidy and well organised at all times.
To
advise relevant medical / surgical specialty of GP arrivals.
To
request portering service for patients to be relocated to the wards.
To
work collaboratively with all disciplines from across the Trust, to ensure that
Key Performance Indicators are met.
To
carry out any other duties as requested.
Knowledge,
Skills & Experience Required
Excellent
communication skills - verbal and written.
Computer
literacy essential requirement.
Ability
to work as a team member essential with all disciplines.
Previous
experience of Medical Terminology and Business Administration qualification
(NVQ) - at least two years' experience.
Excellent
administration, organisational and time management skills and the ability to
use own initiative, work under pressure and have a polite and helpful manner.
Job description
Job responsibilities
Post Title Emergency
Department Progress Chaser
Pay Band Band
3
Hours 36
Contract 12 months FTC
Location
/ Department A&E Department,
Worcestershire Royal Hospital
Accountable
to Matron
Reports
to Senior
Sister
Ref C9365-25-1055
Key Working Relationships
Internal: Departmental staff,
Consultants, General Managers, other clinical teams and staff at all levels
External: Worcestershire Health and Care NHS Trust, NHS Worcestershire.
Job Purpose
To assist the A&E co-ordinator
in managing the patients through the admissions / discharge procedure to ensure
a smooth journey for the patient within the Emergency Access Target.
To develop and maintain
clear and effective communication between operational team / wards /
departments and A&E.
Key / General Duties
To
adhere to timely escalations as described in the Progress Chaser timeline of
actions.
To
adhere to timely data entry as described in the Progress Chaser timeline of
actions.
To
actively chase interventions required to progress patients waiting over 2 hours
to ensure Key Performance Indicators are met.
To
liaise with specialities to ensure reviews are undertaken in a timely manner.
To
liaise with Radiology to ensure scans are prioritised and undertaken in a
timely manner.
To
liaise with Pathology labs to ensure blood samples are prioritised and
undertaken in a timely manner.
To
liaise with transport service to ensure timely collect of patients from
A&E.
To
liaise with the discharge lounge to ensure timely discharge / transfer of
patients from A&E.
To
record all escalations on Sunrise staff messages.
To
enter breach reason on Sunrise before or on 4 hours.
To
ensure patient notes are readily available upon request
To
assist in co-ordinating all inpatient transfers.
To
ensure the nurses stations are tidy and well organised at all times.
To
advise relevant medical / surgical specialty of GP arrivals.
To
request portering service for patients to be relocated to the wards.
To
work collaboratively with all disciplines from across the Trust, to ensure that
Key Performance Indicators are met.
To
carry out any other duties as requested.
Knowledge,
Skills & Experience Required
Excellent
communication skills - verbal and written.
Computer
literacy essential requirement.
Ability
to work as a team member essential with all disciplines.
Previous
experience of Medical Terminology and Business Administration qualification
(NVQ) - at least two years' experience.
Excellent
administration, organisational and time management skills and the ability to
use own initiative, work under pressure and have a polite and helpful manner.
Person Specification
Experience
Essential
- Excellent customer care skills
- Knowledge of Emergency Access Standards
- Excellent interpersonal skills
- Must have excellent organisational and time management skills
- Excellent communication skills both written and verbal
- Ability to work as a team member
- Able to deal with difficult individuals/situations
- Able to work under pressure and meet deadlines
- Ability to cope with frequent interruptions to work
- Ability to carry out work within clinical treatment setting
- Flexible/open to changing work practices
- Ability to carry out instructions given and use own initiative
- Must be polite and professional in manner and attitude
- Self-motivated
- Courteous and pleasant telephone manner at all times
- Confident and assertive communicator
Desirable
- Responds well to change and innovation
Qualifications
Essential
- Good standard of education in GCSE English and Maths
- Competent in the use of Microsoft Office, particularly Outlook
Desirable
- NVQ 2 - administration or clinical
Person Specification
Experience
Essential
- Excellent customer care skills
- Knowledge of Emergency Access Standards
- Excellent interpersonal skills
- Must have excellent organisational and time management skills
- Excellent communication skills both written and verbal
- Ability to work as a team member
- Able to deal with difficult individuals/situations
- Able to work under pressure and meet deadlines
- Ability to cope with frequent interruptions to work
- Ability to carry out work within clinical treatment setting
- Flexible/open to changing work practices
- Ability to carry out instructions given and use own initiative
- Must be polite and professional in manner and attitude
- Self-motivated
- Courteous and pleasant telephone manner at all times
- Confident and assertive communicator
Desirable
- Responds well to change and innovation
Qualifications
Essential
- Good standard of education in GCSE English and Maths
- Competent in the use of Microsoft Office, particularly Outlook
Desirable
- NVQ 2 - administration or clinical
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
