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East London NHS Foundation Trust

Administrator Band 4

Information:

This job is now closed

Job summary

We have an exciting opportunity for a Band 4 administrator to be part of the East London Intensive Support Team. This is a new service which willprovide a 7 day a week urgent and intensive community response for people with Learning Disabilities with additional complex mental health needs and/or behaviours that services perceive to be challenging. The service operates across the inner east London boroughs of Tower Hamlets, Newham and City and Hackney. The team will be based at our site at Mile End Hospital.The post is for 22.5 hours per week during office hours from Monday - Friday There can be some flexibility regarding the working pattern, however working on a Monday is part of the core requirement for the role.

Main duties of the job

The role includes providing administrative support to the Intensive Support Service, ensuring efficient and smooth running of the team. Responsibility for developing own administration systems for the team and providing day to day administrative support to the team. The post requires the ability to work on own initiative and to liaise effectively with a board range of professions and to maintain client confidentiality.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum pro rata Inc HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

363-TH7193330

Job locations

2nd Floor Beaumont House

Mile End Hospital

Tower Hamlets

E1 4DG


Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

This job description is an outline only of the duties to be performed and will be reviewed and altered in light of the changing needs of the service.

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

This job description is an outline only of the duties to be performed and will be reviewed and altered in light of the changing needs of the service.

Person Specification

Education/ Qualification/ Training

Essential

  • Educated to GCSE standard or NVQ3 or equivalent
  • Good standard of Written and Spoken English

Experience

Essential

  • oWorking in a Team.
  • oSignificant experience of working as part of an administrative team.
  • oExperience in a health/mental health, education or social services environment
  • oExperience of working in a culturally diverse inner city area.
  • oMinuting meetings
  • oWorking in a Multidisciplinary Health Team

Knowledge and Skills

Essential

  • oApplication of technology in the office i.e. email and networking.
  • oOther windows packages (for example Excel, PowerPoint and outlook).
  • oAn Understanding of Office Procedures.
  • oUnderstanding of hospital and/or social services environments
  • oKnowledge and understanding of medical terms.
  • oKnowledge of the Data Protection Act and Caldicott Guardian
  • oEqual Opportunities.
  • oConfidentiality
  • oComputer Literacy
  • oWord processing skills (MSOffice Word)
  • o60-70 wpm typing speed
  • oData entry skills
  • oFamiliarity with switchboard duties
  • oGood communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
  • oAbility to type using digital dictation recordings.
  • oAbility to prioritise workload, plan and organise own time effectively
  • oExercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
  • oAbility to act independently, and on own initiative.
  • oAbility to work as part of a multi disciplinary team in a pressured environment
  • oAble to work under pressure
  • oExcellent organizational skills
  • oAbility to work flexibly.
  • oAbility to manage own workload without direct supervision
  • oKnowledge of Access/Patient Administration systems.
Person Specification

Education/ Qualification/ Training

Essential

  • Educated to GCSE standard or NVQ3 or equivalent
  • Good standard of Written and Spoken English

Experience

Essential

  • oWorking in a Team.
  • oSignificant experience of working as part of an administrative team.
  • oExperience in a health/mental health, education or social services environment
  • oExperience of working in a culturally diverse inner city area.
  • oMinuting meetings
  • oWorking in a Multidisciplinary Health Team

Knowledge and Skills

Essential

  • oApplication of technology in the office i.e. email and networking.
  • oOther windows packages (for example Excel, PowerPoint and outlook).
  • oAn Understanding of Office Procedures.
  • oUnderstanding of hospital and/or social services environments
  • oKnowledge and understanding of medical terms.
  • oKnowledge of the Data Protection Act and Caldicott Guardian
  • oEqual Opportunities.
  • oConfidentiality
  • oComputer Literacy
  • oWord processing skills (MSOffice Word)
  • o60-70 wpm typing speed
  • oData entry skills
  • oFamiliarity with switchboard duties
  • oGood communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
  • oAbility to type using digital dictation recordings.
  • oAbility to prioritise workload, plan and organise own time effectively
  • oExercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
  • oAbility to act independently, and on own initiative.
  • oAbility to work as part of a multi disciplinary team in a pressured environment
  • oAble to work under pressure
  • oExcellent organizational skills
  • oAbility to work flexibly.
  • oAbility to manage own workload without direct supervision
  • oKnowledge of Access/Patient Administration systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

2nd Floor Beaumont House

Mile End Hospital

Tower Hamlets

E1 4DG


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

2nd Floor Beaumont House

Mile End Hospital

Tower Hamlets

E1 4DG


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Mary Marcus

mary.marcus1@nhs.net

02077715540

Details

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year per annum pro rata Inc HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

363-TH7193330

Job locations

2nd Floor Beaumont House

Mile End Hospital

Tower Hamlets

E1 4DG


Supporting documents

Privacy notice

East London NHS Foundation Trust's privacy notice (opens in a new tab)