East London NHS Foundation Trust

Receptionist/Administrative Assistant

Information:

This job is now closed

Job summary

We are looking to recruit a part-time receptionist to undertake reception and administrative duties in a busy outpatient department in Tower Hamlets. 2 afternoons a week. Thursday & Friday 1.30 to 5pm both days.

IMPORTANT NOTE. To be considered for shortlisting, you must begin your supporting statement with the title Three reasons to shortlist me and provide these reasons, numbered 1-3.

The successful applicant will work closely with the clinical staff and administrative staff and will have daily, direct contact with patients, relatives and visitors. Excellent communication/ customer service skills are a pre-requisite for this role. The ability to maintain confidentiality at all times is absolutely essential. You will be well-organised, highly motivated and able to work as part of a team. You will need to be hard working, flexible and reliable with good interpersonal skills. It is important that you are able to prioritise your own workload to meet the needs of the services. Please see Job Description for further details.

Applicants must be educated to GCSE or equivalent to include English Language. You must have excellent interpersonal and IT skills, including Windows based software products e.g. MS Word, Outlook and data inputting as you will be required to manage a room booking system. Previous experience in an NHS setting and a proven record of working well within a team would be required.

Main duties of the job

To be the first point of contact within a busy environment and welcome all service users in a professional and friendly manner. The post-holder will be responsible for a range of reception and administrative duties and functions and ensure that they are carried out efficiently, effectively and up to a high standard.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum pro rata incl HCA

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

363-TH6966831

Job locations

Outpatients Department, 1st Floor Burdett House, Mile End Hopspital

Bancroft Road

LONDON

E1 4DG


Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Person Specification

Education/ Qualification/ Training

Essential

  • oEnglish GCSE or equivalent

Experience

Essential

  • Previous experience of working within an administrative team/function.
  • Reception skills
  • Basic Office Experience and protocols

Desirable

  • Experience of working in a mental health organisational environment

Knowledge and Skills

Essential

  • Computer Literacy
  • Familiarity with operating busy switchboard systems I.T/Administration
  • Equal Opportunities.
  • Security guidelines and procedures
  • Confidentiality
Person Specification

Education/ Qualification/ Training

Essential

  • oEnglish GCSE or equivalent

Experience

Essential

  • Previous experience of working within an administrative team/function.
  • Reception skills
  • Basic Office Experience and protocols

Desirable

  • Experience of working in a mental health organisational environment

Knowledge and Skills

Essential

  • Computer Literacy
  • Familiarity with operating busy switchboard systems I.T/Administration
  • Equal Opportunities.
  • Security guidelines and procedures
  • Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East London NHS Foundation Trust

Address

Outpatients Department, 1st Floor Burdett House, Mile End Hopspital

Bancroft Road

LONDON

E1 4DG


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East London NHS Foundation Trust

Address

Outpatients Department, 1st Floor Burdett House, Mile End Hopspital

Bancroft Road

LONDON

E1 4DG


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Admin Lead

Mohammed Ahmed

mohammed.ahmed11@nhs.net

02081215402

Details

Date posted

31 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum pro rata incl HCA

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

363-TH6966831

Job locations

Outpatients Department, 1st Floor Burdett House, Mile End Hopspital

Bancroft Road

LONDON

E1 4DG


Supporting documents

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