Divisional Administrator

Job summary

Divisional Administrator - 22 hour post

An administrative role supporting the Dolphin out-patient department with clinic bookings and preparation and providing administrative support to the Division, including the Governance team. The role routinely involves working autonomously and using own judgement/ knowledge to support the smooth running of the service. To play a key role in dealing with enquiries from patients and staff members from both internal andexternal organisations.

Main duties of the job

The postholder will be responsible for the following tasks: -o To support with the management of the out-patient waiting list for new and follow-up appointments,escalating any potential issueso To arrange appointments as appropriate following clinical triageo To monitor and action the Dolphin out-patient mailbox as appropriateo Regular communication with patients with regards to their appointments, ensuring appointment lettersare sent within a timely mannero Actively manage patients who do not attend their appointment and seek further advice with regards torearranging appointmentso To ensure that clinics are appropriately prepared in advance and available for the cliniciano Communicate both verbally and in writing with external organisations o Provide direct support/administrative service for the team, which can involve handling sensitive patient information, alwaysmaintaining confidentialityo Triage calls from parents and other professionals - recording and escalating these calls as appropriateo Scanning of results and clinical correspondenceo To provide clerical support to the Governance & Quality Teamo To support in updating the W&C microsite for both Obstetrics & Gynaecology and Paediatrics & Neonates ensuring all information is available and up to date including patient information leaflets

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

oSalary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice