Business Support Manager

Job summary

Supporting the Operational Lead and Assistant Directorate Manager in the operational delivery and performance management of services provided by the Transfer of Care Team.

Using independent judgement the post-holder is responsible for the day-to-day operational leadership of Transfer of Care staff within the agreed footprint.

Working as part of the Management Team, a key aspect of this post is to ensure sound administrative processes are in place to support the clinical teams to achieving operational objectives in an efficient and effective way.

Leading on the development and standardisation of administrative functions across the Directorate.

Leading and maintaining improvements in delivery, productivity, and efficiency of administrative resource across the division.

Managing, maintaining, and developing business processes within Directorate.

Providing project management support in the roll out of projects as required.

Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with budget and resource monitoring.

Main duties of the job

• Responsible for the day-to-day operational management of all A&C staff within the agreed footprint.
• To ensure there is efficient and effective delivery of the service.
• Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way.
• To support service improvement work to ensure efficient, effective, and productive services.
• To ensure a person-centred service that is responsive, flexible, and adaptable.
• To work closely with colleagues including specialty teams, clinicians and support service and assist in its development.
• To embed quality improvement methodology within the service
• To provide cross cover for: Operational Manager colleagues
• Deputise for the Assistant Directorate Manager
• Ensure there is a high quality of training and development of the teams.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice