East and North Hertfordshire Teaching NHS Trust

Clinical Support Worker - Paediatrics

The closing date is 27 November 2025

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Job summary

We are recruiting for a Clinical Support Worker for Bluebell Children's Ward who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are seeking a dedicated Clinical Support Worker to join our multidisciplinary team within Bluebell ward. The post holder will provide essential support to the clinical team.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

As a Clinical Support Worker, you will need to be able to provide our patients with the highest standards of care during their stay with us.

You will be asked to support on the ward with:

  • Completing observations and escalating concerns to the nurses
  • Support with good quality patient centred care
  • Support with tasks such as taking patients to theatre, to scans and to appointments
  • Supporting with personal cares such as washing, toileting etc

As a clinical support worker you will be caring and kind, willing to be hands-on with patients within a hospital environment.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-CSW-7564365

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • GCSEs (or equivalent qualification or standard) In English & Math
  • Willingness to undertake in-house training appropriate to the role

Desirable

  • Health related NVQ Level 3 or equivalent
  • Care certificate

Previous Experience

Essential

  • Experience of working within a team.
  • Experience of working with the general public or a range of different people

Desirable

  • Experience of working within a health care environment.
  • Demonstrate ability to follow agreed policies and procedures.

Skills

Essential

  • Ability to communicate in a variety of settings with CYP, and their families, of varying levels of understanding
  • Excellent organisation and communication skills and ability to work to deadlines
  • Demonstrates a flexible approach to work
  • Basic IT skills
  • Evidence of being self-motivated
  • Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
  • Ability to work in a busy, sometimes pressurised environment

Desirable

  • Willingness to develop IT skills as appropriate to role.

Knowledge

Essential

  • Understanding of the requirements of the role
  • Knowledge and implications and responsibilities under information governance.

Desirable

  • Knowledge of audit practice and value
  • Awareness of clinical setting and clinical care
  • Knowledge of a range of clinical procedures

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day
  • Motivated to deliver high quality of patient care
Person Specification

Qualifications/Training

Essential

  • GCSEs (or equivalent qualification or standard) In English & Math
  • Willingness to undertake in-house training appropriate to the role

Desirable

  • Health related NVQ Level 3 or equivalent
  • Care certificate

Previous Experience

Essential

  • Experience of working within a team.
  • Experience of working with the general public or a range of different people

Desirable

  • Experience of working within a health care environment.
  • Demonstrate ability to follow agreed policies and procedures.

Skills

Essential

  • Ability to communicate in a variety of settings with CYP, and their families, of varying levels of understanding
  • Excellent organisation and communication skills and ability to work to deadlines
  • Demonstrates a flexible approach to work
  • Basic IT skills
  • Evidence of being self-motivated
  • Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
  • Ability to work in a busy, sometimes pressurised environment

Desirable

  • Willingness to develop IT skills as appropriate to role.

Knowledge

Essential

  • Understanding of the requirements of the role
  • Knowledge and implications and responsibilities under information governance.

Desirable

  • Knowledge of audit practice and value
  • Awareness of clinical setting and clinical care
  • Knowledge of a range of clinical procedures

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day
  • Motivated to deliver high quality of patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Emily Trolley

e.trolley@nhs.net

01438284008

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-CSW-7564365

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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