Maidstone and Tunbridge Wells NHS Trust

Risk & Governance Reporting System Officer

The closing date is 21 November 2025

Job summary

The postholder will support the Governance Reporting System and Risk Lead and Head of Risk Management in maintaining risk management processes and records at MTW. Working proactively to support the delivery of the risk management agenda.

This will include delivering internal risk training and supporting the patient safety and risk agenda within the Trust. With responsibilities for overseeing data quality in the Trust's Local Risk and Incident Management system, they will need a keen eye for detail.

They will assist in creating a culture across the organisation where risk management is embedded at all levels in the organisation to ensure that there are robust risk management mechanisms in place across the Trust.

The post holder will provide comprehensive advice and facilitation to all staff on all aspects of clinical and non-clinical risk, working with senior members of the assurance and risk team to support assurance-related activities and to provide administration and coordination support

To support the Governance Reporting System and Risk Lead in maintaining the incident reporting and patient safety information systems (Risk, Legal, Complaints, PALS, Incidents, Safeguarding, Mortality, Health and Safety) to ensure the Trust has an effective, accurate reporting system that supports oversight and assurance.

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.

Main duties of the job

Administration support for the Head of Risk and Risk Lead

Work with the team to assist in the complete, timely and accurate capture of risk onto the Trust risk register

Support the development and implementation of corporate policies,procedures, systems, and protocols on risk related issues.

Set-up small workshops or other risk events for colleagues including requirement to deliver training as directed by the Risk Lead

Attend Trust Inductions when required to provide information on risk to newly rotated clinical staff.

Provide simple advice and guidance to teams on the management of risks, working with the support of senior team members

Provide administrative support to other areas of assurance as needed and as determined by the Head of Risk and the Director of Quality Governance

Maintain the integrity and security of the system ensuring confidential records are locked down as requested

Assisting in the co-ordination, facilitating, monitoring & maintaining of the Trust's risk register, providing support to Wards/Departments, Specialties, Directorates & Executive Directors.

Run reports from InPhase system as and when needed, including analysis of data to ensure accuracy for responding to FOI requests and completion of divisional reports

The postholder will have good IT skills and experience of working with Excel spreadsheets and PowerPoint.

Travel as required to meet the requirements of the role.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.With a dedicated and diverse team of over 8,000 staff we are proud to offerspecialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click hereto hear what our staff say.

Joining us includes a comprehensive benefits package:

  • At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).
  • Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
  • Blue Light card eligibility
  • And more, additional benefits can be found in the benefits documents below

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-7502906-T4

Job locations

The Oast, Unit D, Hermitage Court, Maidstone

Hermitage Lane

Maidstone

ME16 9NT


Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at a Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at a Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Experience

Essential

  • Administrative experience, ideally in a business analyst, clinical governance/risk management or health and safety related role
  • Basic risk management knowledge and experience acquired through similar roles or formal training.
  • Experience of working in a complex, multidisciplinary NHS / healthcare environment
  • IT data entry / advanced keyboard skills
  • Experience of organising meetings / workshop session from start to finish.

Desirable

  • Experience of using a healthcare related quality management system e.g. InPhase, Datix, Ulysses etc
  • InPhase Super User training

Qualifications

Essential

  • NVQ Level 3 (or equivalent experience)

Desirable

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in related area.
  • Web design or SQL database qualification
  • Certificate in enterprise risk management
  • PRINCE 2 / other project management

Skills

Essential

  • Ability to prioritise tasks, seeking guidance as required
  • Experience of working with data capture systems and managing required workflows
  • Generation and presentation of information for operational and reporting requirements
  • Ability to plan and organise complex activities, and ability to respond flexibly to changing circumstances.
  • Experience in design and data entry using sometimes complex databases
  • Ability to analyse, interpret and present often complex data clearly using basic statistics
  • Experience in writing reports and proof reading
  • Knowledge and experience in identifying, monitoring and resolving data quality issues
  • Experience of using SMART processes
  • Experience of working with clinicians and managers at a high level

Desirable

  • Use of Microsoft office suite of products to a high level e.g. Advanced Office Skills qualification (specifically excel and word)
  • Proven track record problem solving / decision making
  • able to deal with individuals at all levels and in challenging situations
Person Specification

Experience

Essential

  • Administrative experience, ideally in a business analyst, clinical governance/risk management or health and safety related role
  • Basic risk management knowledge and experience acquired through similar roles or formal training.
  • Experience of working in a complex, multidisciplinary NHS / healthcare environment
  • IT data entry / advanced keyboard skills
  • Experience of organising meetings / workshop session from start to finish.

Desirable

  • Experience of using a healthcare related quality management system e.g. InPhase, Datix, Ulysses etc
  • InPhase Super User training

Qualifications

Essential

  • NVQ Level 3 (or equivalent experience)

Desirable

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in related area.
  • Web design or SQL database qualification
  • Certificate in enterprise risk management
  • PRINCE 2 / other project management

Skills

Essential

  • Ability to prioritise tasks, seeking guidance as required
  • Experience of working with data capture systems and managing required workflows
  • Generation and presentation of information for operational and reporting requirements
  • Ability to plan and organise complex activities, and ability to respond flexibly to changing circumstances.
  • Experience in design and data entry using sometimes complex databases
  • Ability to analyse, interpret and present often complex data clearly using basic statistics
  • Experience in writing reports and proof reading
  • Knowledge and experience in identifying, monitoring and resolving data quality issues
  • Experience of using SMART processes
  • Experience of working with clinicians and managers at a high level

Desirable

  • Use of Microsoft office suite of products to a high level e.g. Advanced Office Skills qualification (specifically excel and word)
  • Proven track record problem solving / decision making
  • able to deal with individuals at all levels and in challenging situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

The Oast, Unit D, Hermitage Court, Maidstone

Hermitage Lane

Maidstone

ME16 9NT


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

The Oast, Unit D, Hermitage Court, Maidstone

Hermitage Lane

Maidstone

ME16 9NT


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Governance and Risk System Lead

Julie Smith

julie.smith01@nhs.net

01622477564

Details

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-7502906-T4

Job locations

The Oast, Unit D, Hermitage Court, Maidstone

Hermitage Lane

Maidstone

ME16 9NT


Supporting documents

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