United Lincolnshire Hospitals NHS Trust

OMF/Orthodontics Receptionist - Band 2

The closing date is 16 November 2025

Job summary

About the Role...

Receiving and processing patient referrals

Booking and changing appointments for patients either via a phone call, a text message, or an email

Answering and signposting general enquiries from patients calling our appointments line

What we're looking for.....

Applicants should have at least 2 GCSEs (or equivalent) Grade C or above including Maths and English. Knowledge and experience of working in the NHS is preferred as is the ability to work to tight deadlines. The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable.

We will give you;

The chance to make a difference to people in our local communities

Career development opportunities

Main duties of the job

Please see attached Job Description and Person Specification.

For further information please contact the below email address for an informal discussion or visit to the department.

About us

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-GR-637-25-QIA783-A

Job locations

Grantham CDC

Gonerby Road

Grantham

NG31 8HY


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

Person Specification

Qualifications

Essential

  • 2 GCSE's or equivalent of Grade C and above - including Maths and English.

Desirable

  • Computer Literacy
  • Basic knowledge of Medical Terminology

Previous Experience

Essential

  • Experience of customer care OR Experience of working in an office environment

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Knowledge, Skills & Aptitudes

Essential

  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Excellent oral and interpersonal communication skills
  • Attention to detail

Desirable

  • Understanding of NHS waiting times Targets
  • Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

  • Ability to work to tight deadlines
  • Ability to maintain confidentiality
  • Ability to work as an individual and as part of a team
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations
Person Specification

Qualifications

Essential

  • 2 GCSE's or equivalent of Grade C and above - including Maths and English.

Desirable

  • Computer Literacy
  • Basic knowledge of Medical Terminology

Previous Experience

Essential

  • Experience of customer care OR Experience of working in an office environment

Desirable

  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Knowledge, Skills & Aptitudes

Essential

  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Excellent oral and interpersonal communication skills
  • Attention to detail

Desirable

  • Understanding of NHS waiting times Targets
  • Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

  • Ability to work to tight deadlines
  • Ability to maintain confidentiality
  • Ability to work as an individual and as part of a team
  • Ability and willingness to work flexibly
  • Ability to cope with sometimes distressing/emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Grantham CDC

Gonerby Road

Grantham

NG31 8HY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Grantham CDC

Gonerby Road

Grantham

NG31 8HY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Support Manager

David Gilliatt

d.gilliatt@nhs.net

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

357-GR-637-25-QIA783-A

Job locations

Grantham CDC

Gonerby Road

Grantham

NG31 8HY


Supporting documents

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