Job summary
Lincoln County Hospital Emergency Department already employs an amazing team of dedicated Registered Nurses, Nursing Associates, Healthcare Support Workers, Reception staff and Housekeepers and an exciting opportunity has arisen for reception staff.
The role of the receptionist is integral to all that we do.
You must be able to greet patients be approachable and empathic to patient needs but also able to work under extreme pressures. The role is a demanding one with telephone calls to answer as well as demands of patients and other staff. The role requires a huge amount of computer working and filing. High standards as well as speed and accuracy are of huge emphasis.
Main duties of the job
- To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact assistance to patients, relatives or other members of the public who attend, or make contact by telephone, the Emergency Department.
- To organise their workload in accordance with the demands of the Department.
- To co-ordinate daily activities to ensure efficiency of service within the organisation.
- To exercise initiative.
- To ensure that confidentiality is maintained at all times.
- To cover other receptionists' duties when applicable, due to staff shortage/sickness/annual leave.
About us
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!
Person Specification
Qualifications
Essential
- Educated to a good standard
- Basic computer skills
Previous Experience
Essential
- Evidence of dealing with general public
Desirable
- Previous NHS experience
- Knowledge of medical terminology
- Knowledge of Careflow
Knowledge, skills, aptitudes
Essential
- Ability to complete tasks accurately and efficiently
- Ability to work on own initiative and prioritise workload to achieve deadlines
- Good written and verbal communication skills
- Ability and confidence to communicate at all levels
Specific Requirements
Essential
- Conscientious in standard of work produced
- Ability to work under pressure and as part of a team
- Clear understanding of the importance of confidentiality
- Able to work rostered shifts/flexibility
Desirable
- Adaptable to change
- Readiness to try new things
- Ability to recognise when to seek appropriate assistance from colleagues
Person Specification
Qualifications
Essential
- Educated to a good standard
- Basic computer skills
Previous Experience
Essential
- Evidence of dealing with general public
Desirable
- Previous NHS experience
- Knowledge of medical terminology
- Knowledge of Careflow
Knowledge, skills, aptitudes
Essential
- Ability to complete tasks accurately and efficiently
- Ability to work on own initiative and prioritise workload to achieve deadlines
- Good written and verbal communication skills
- Ability and confidence to communicate at all levels
Specific Requirements
Essential
- Conscientious in standard of work produced
- Ability to work under pressure and as part of a team
- Clear understanding of the importance of confidentiality
- Able to work rostered shifts/flexibility
Desirable
- Adaptable to change
- Readiness to try new things
- Ability to recognise when to seek appropriate assistance from colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
