Job summary
Do you have an eye for detail, are good with systems and a passion for improving patient care
Does a role in the NHS, supporting crucial mental health services motivate you?
We are recruiting for a Patient Pathway Validator to join us and provide a specialist validation service relating to our Waiting Times. You will be helping us review and maintain the accuracy of our waiting times information at patient level, and supporting clinical teams to reduce waiting times.
The role requires someone with fantastic attention to detail, the ability to work with clinical information systems, understand complex waiting times rules and definitions and communicate clearly and confidently with our mental health community team staff and with patients.
As a waiting times validator, you will be an active member of the Performance & Insights team to improve the information our teams use to manage newly introduced waiting times standards for Mental Health Services and help clinicians understand the new quality indicators.
Could you be a part of our journey? Don't hesitate to get in touch to find out more
Main duties of the job
- The post holder will be a member of a small team of waiting times pathway validators.
- To validate patient pathways and work with designated Divisions to drive improvement in reported waiting list accuracy and performance against standards.
- To provide an expert advisory function to clinical teams in the reporting of national waiting times and waiting times rules and waiting times validation techniques
- Provide validation and or data quality support to services making changes to information management processes to manage better waiting times pathways, for example, team changes.
- Support the implementation of new national waiting times reporting by testing reports and providing patient validation.
About us
Sussex Partnership provides mental health and learning disability care for all age groups across Sussex
We encourageflexible working. We know that a positive work/life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working. If it works for you and works for the role, we'll do our best to make it happen.
Our Partnership Perks:
- Access to a host of discount schemes including reductions on fuel, high street and online purchases, as well as Blue Light Card advantages!
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Excellent NHS Pension
- Discounted gym memberships
- A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC, where 82% agree that care for patients is our top priority
- Access to full psychological support via our internal wellbeing team
- Excellent supervision programmes, with ongoing opportunities for training and development
Job description
Job responsibilities
- Support a Divisions, or group of Divisions in waiting times validation and pathway management.
- Maintain a thorough and current understanding of the national waiting times standards and rules, ensure staff throughout the Trust are updated with any changes to the rules
- Regularly validate waiting list pathways to ensure they are accurate and amend pathways to correct data quality errors in accordance with agreed validation and clinical governance guidelines. This will involve liaising with clinical teams to arrange for pathways to be updated, where appropriate.
- To understand and apply the waiting times rules to individual pathways.
- To act in such a way as to protect patient confidentiality and staff confidentiality at all times
- Work closely with the Waiting Times Patient Pathway Manager in developing standard operating processes for waiting list validation across the Trust.
- Gain an understanding of how waiting times are captured and managed in the electronic patient record and any new systems that are implemented across the Trust and provide expert support to colleagues in the use of the system to manage patient pathways of care.
- Produce reports from the system (PowerBI) and ensure these reports are easy to use and interpret.
- Validate the data thoroughly to ensure that pathway coding is correct and potential breaches are reported in a timely manner
- Represent the Divisions when required with a view to sharing knowledge on waiting times, data accuracy and targets
- Hold meetings with departments to discuss issues and incorrectly managed processes
- Work with colleagues in the Performance Improvement team in the development and maintenance of a strategy for the future provision and continued accuracy of waiting times information.
- Work as a team to assist colleagues in providing cover for the work of absent colleagues when necessary while managing their workload
Job description
Job responsibilities
- Support a Divisions, or group of Divisions in waiting times validation and pathway management.
- Maintain a thorough and current understanding of the national waiting times standards and rules, ensure staff throughout the Trust are updated with any changes to the rules
- Regularly validate waiting list pathways to ensure they are accurate and amend pathways to correct data quality errors in accordance with agreed validation and clinical governance guidelines. This will involve liaising with clinical teams to arrange for pathways to be updated, where appropriate.
- To understand and apply the waiting times rules to individual pathways.
- To act in such a way as to protect patient confidentiality and staff confidentiality at all times
- Work closely with the Waiting Times Patient Pathway Manager in developing standard operating processes for waiting list validation across the Trust.
- Gain an understanding of how waiting times are captured and managed in the electronic patient record and any new systems that are implemented across the Trust and provide expert support to colleagues in the use of the system to manage patient pathways of care.
- Produce reports from the system (PowerBI) and ensure these reports are easy to use and interpret.
- Validate the data thoroughly to ensure that pathway coding is correct and potential breaches are reported in a timely manner
- Represent the Divisions when required with a view to sharing knowledge on waiting times, data accuracy and targets
- Hold meetings with departments to discuss issues and incorrectly managed processes
- Work with colleagues in the Performance Improvement team in the development and maintenance of a strategy for the future provision and continued accuracy of waiting times information.
- Work as a team to assist colleagues in providing cover for the work of absent colleagues when necessary while managing their workload
Person Specification
Qualifications
Essential
- Good standard of secondary education; GCSE at Grade C/level 4 or above in Math's and English or evidence of equivalent experience
Desirable
- NVQ 3 in Business & Administration or evidence of equivalent practical experience
- RSA 3 or equivalent experience and evidence of further practical experience
- European Computer Driving License Certificate
Knowledge/Experience
Essential
- Experience of working within an NHS Trust, or equivalent experience in another industry.
- Experience of viewing waiting lists and basic knowledge of referral to treatment (RTT) performance standards or equivalent experience in another industry.
- Experience using Excel
- Experience of using Carenotes or another clinical information systems
- Proven data analysis and report generation skills
Person Specification
Qualifications
Essential
- Good standard of secondary education; GCSE at Grade C/level 4 or above in Math's and English or evidence of equivalent experience
Desirable
- NVQ 3 in Business & Administration or evidence of equivalent practical experience
- RSA 3 or equivalent experience and evidence of further practical experience
- European Computer Driving License Certificate
Knowledge/Experience
Essential
- Experience of working within an NHS Trust, or equivalent experience in another industry.
- Experience of viewing waiting lists and basic knowledge of referral to treatment (RTT) performance standards or equivalent experience in another industry.
- Experience using Excel
- Experience of using Carenotes or another clinical information systems
- Proven data analysis and report generation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
