Mersey Care NHS Foundation Trust

Mersey Care Volunteer

Information:

This job is now closed

Job summary

We are looking for

  • One' Library assistant' volunteer for Walton
  • Two 'learning session' volunteers ( across Liverpool and Sefton)
  • One 'meet and greet' volunteers ( across Liverpool and Sefton)

The role of Life Rooms Volunteer is to welcome all visitors to Trust premises in a warm and friendly manner, helping to create a reassuring and friendly environment.

Volunteers will need to be familiar with the Life Rooms offer and be able to assist people visiting the sites with:

Enrolment onto learning courses

Guiding attendees to the learning classrooms

Guiding attendees to Pathway Appointments

Support IT access

In Walton Life Rooms only, assisting attendees to access books from the library

A background in customer services would be an advantage

Main duties of the job

o Welcome and engage with all visitors to the Life Rooms in a warm and friendly mannero Answer face to face enquiries and provide information about The Life Rooms and the day-to-day programmes on offero Keep the reception and main areas tidy and presentableo Assist members of the public with IT accesso Shelve resources and general tidyingo Engage with members of the Life Rooms whilst in the waiting area

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Details

Date posted

25 October 2024

Pay scheme

Other

Salary

Depending on experience Out of pocket expenses reimbursed

Contract

Voluntary

Working pattern

Flexible working

Reference number

350-VOL6739991

Job locations

Various Sites

Evered Avenue

Liverpool

L9 2AF


Job description

Job responsibilities

Understanding of The Life Rooms model and its day to day provision Good communication and interpersonal skills Comfortable with using IT Respectful of individuals confidentiality Understanding of personal and professional boundaries Ability to work flexibly as part of a team, with minimal supervision Experience of working with people from mental health, addictions or learning disability services would be an advantage

Job description

Job responsibilities

Understanding of The Life Rooms model and its day to day provision Good communication and interpersonal skills Comfortable with using IT Respectful of individuals confidentiality Understanding of personal and professional boundaries Ability to work flexibly as part of a team, with minimal supervision Experience of working with people from mental health, addictions or learning disability services would be an advantage

Person Specification

Knowledge of Mersey Care services

Essential

  • Lived experience of self, family or friend
  • Demonstration of good communication skills
  • Good understanding of confidentiality and boundaries

Desirable

  • Additional volunteer role
Person Specification

Knowledge of Mersey Care services

Essential

  • Lived experience of self, family or friend
  • Demonstration of good communication skills
  • Good understanding of confidentiality and boundaries

Desirable

  • Additional volunteer role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Various Sites

Evered Avenue

Liverpool

L9 2AF


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Various Sites

Evered Avenue

Liverpool

L9 2AF


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient & Public Involvement Co-ordinator

Bernadette Millington

volunteering@merseycare.nhs.uk

Details

Date posted

25 October 2024

Pay scheme

Other

Salary

Depending on experience Out of pocket expenses reimbursed

Contract

Voluntary

Working pattern

Flexible working

Reference number

350-VOL6739991

Job locations

Various Sites

Evered Avenue

Liverpool

L9 2AF


Supporting documents

Privacy notice

Mersey Care NHS Foundation Trust's privacy notice (opens in a new tab)