Job summary
Are you interested at being at the forefront of our patient safety and patient experience journey?
An exciting opportunity has arisen for a dynamic individual to join the Accident and Emergency team at Manchester Royal Infirmary.
The ED tracker role is a new role supporting both patients and clinical staff through their MRI experience whether that be through the Emergency Department (ED) and Urgent Treatment Centre. (UTC)
The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. As the Emergency Department operates 24 hours a day, the successful candidate will be required to work a rotating shift pattern, including overnight shifts.
You will also play an active role in the wider multidisciplinary teams that work across MRI by liaising with different teams to ensure patients progress along their pathway safely and efficiently
The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.
Main duties of the job
Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner. You will work closely with Medical, Nursing and Managerial colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.
There are a lot of exciting changes happening at the ED department and UTC at Manchester Royal Infirmary over the next few years INCLUDING £40M worth of investment in our buildings & infrastructure some of which have already started.
By joining our exciting journey, you will become part of the MRI's, passionate, talented team and will have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming year
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- GCSE / O level 4 equivalent standard of education ideally in Mathematics and English
- Good IT Literacy
Desirable
Experience
Essential
- A minimum of 2 years NHS/similar healthcare setting office experience
- Previous experience in a customer facing role, delivering a high-quality service
Desirable
- Previous experience of tracking patient flow in an NHS Trust
Skills
Essential
- IT literate, with advanced keyboard skills and good ability in Excel or Word
- Demonstrable verbal and written communication skills
- Able to concentrate on complex tasks for long periods of time and deal with interruptions caused by conflicting targets, priorities, and timescales.
- Ability to work at a detailed level, identify errors or delays that may impact performance and escalate them in a timely manner
- Excellent planning and organisational skills
- Experience of data entry onto electronic systems, creating and analysing reports
- Must be flexible with working patterns
- Problem solving skills
- Able to sit for long periods of time
Person Specification
Qualifications
Essential
- GCSE / O level 4 equivalent standard of education ideally in Mathematics and English
- Good IT Literacy
Desirable
Experience
Essential
- A minimum of 2 years NHS/similar healthcare setting office experience
- Previous experience in a customer facing role, delivering a high-quality service
Desirable
- Previous experience of tracking patient flow in an NHS Trust
Skills
Essential
- IT literate, with advanced keyboard skills and good ability in Excel or Word
- Demonstrable verbal and written communication skills
- Able to concentrate on complex tasks for long periods of time and deal with interruptions caused by conflicting targets, priorities, and timescales.
- Ability to work at a detailed level, identify errors or delays that may impact performance and escalate them in a timely manner
- Excellent planning and organisational skills
- Experience of data entry onto electronic systems, creating and analysing reports
- Must be flexible with working patterns
- Problem solving skills
- Able to sit for long periods of time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
