Ward Clerk - Acute Medical Unit

Job summary

To ensure the provision of a full range of administrative, clerical and reception support service for the Acute Medical Unit, Ward Manager and Clinical teams.

The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder's primary role will be to assist in providing a comprehensive efficient administrative system to the unit's multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day-to-day unit operation. They will help all levels of staff, patients, relatives, and members of the public as well as outside organisations and agencies. Using their communication skills, the post holder will have the ability to use their initiative, working with minimal supervision to tight deadlines and maintain a flexible approach whilst respecting confidentiality for work undertaken.

This role is a 7 day rotational shifts working days and nights and all bank holidays included.

Main duties of the job

1. Be the first point of contact for the unit, dealing with visitors. Directing all enquiries and any day-to-day problems to the appropriate person/department.

Able to demonstrate good interpersonal skills and communication skills working effectively as part of a team within a hospital environment with patients, visitors, relatives as well as medical, nursing and therapies staff.

To ensure patient records/information is accurately recorded on to the patient's information system.

Effectively deal with all enquiries, via the telephone andface to face with regard to patients, staff, internal and external agencies, or to escalate to the appropriate member of the medical team.

Assist in maintaining the reception area at all times in an orderly state.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office.

Assist in providing a clerical/administrative service, supporting the use of clinical and corporate systems as appropriate (e.g., data input, word processing, spreadsheets, etc).

Admit/Discharge/Transfer patients in a timely manner, ensuring real-time activity is always maintained.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.