Administrator/Medical Secretary

Job summary

We are currently seeking a highly organised and motivated Administrator/Medical Secretary to join our dynamic team. If you are passionate about healthcare and have the ability for administrative excellence, we would love to hear from you!

As an Administrator/Medical Secretary, you will play a crucial role in ensuring the smooth operation for our clinical staff. You will be the first point of contact for patients, providing them with a warm and professional manner. Your responsibilities will include managing patient records, scheduling appointments, and supporting our medical staff with various administrative tasks. This role requires a high level of discretion, excellent communication skills, and the ability to multitask in a fast-paced environment.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT

Main duties of the job

To provide a comprehensive, timely and accurate secretarial support to the clinical staff based at the CMHT.

To carryout the administration of all new referrals, sending out appointments, liaising with patients or the carers to answer any queries they may have. Type up assessments and carryout any administration required following the assessment. Coordinate and organise actions arising from correspondence and ensure prompt and efficient response, as required, by the medical staff. Coordination with other professionals, outside Agencies, legal staff, Trust staff etc and maintaining records.

Manage and prioritise own workload, arrange appointments, take, transcribe and type letters, arrange follow up actions as instructed, maintaining Consultant diaries to ensure a smooth and effective service, arranging for clinic lists to be available to reception staff.

To receive requests for appointments from various sources and to deal efficiently with these requests.

Making arrangements with any outside support agencies

Organising meetings and taking Minutes as necessary, typing and distributing to those appropriate.

To update and record information onto the Trust electronic systems and databases as required within the Trust key targets times eg RiO,

Perform any other ad hoc duties, as and when required, which are consistent with the nature of the post in consultation with the Administration Manager.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Avalon House

Chesil Street

Winchester

Hampshire

SO23 0HU

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Avalon House

Chesil Street

Winchester

Hampshire

SO23 0HU

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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