Job summary
WORKING WITHIN CENTRALISED OPD ADMIN TEAM AS CLERICAL & RECEPTIONIST
GREETING PATIENTS FACE TO FACE
ANSWERING TELEPHONE
MAKING FOLLOW UP APPOINTMENTS
DEALING WITH WARD REQUESTS
Main duties of the job
Greeting patients face to face and via the telephone. Dealing with the answerphone and emails. Making follow up appointments. Assisting with ward requests in a timely manner. Liaising with GP's, Consultants, Clinicians, Holme House Prison queries.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description
Job responsibilities
Checking patients in for appointments. Answering the telephone and dealing with the answerphone. Making follow up appointments. Assisting patients using the self check-in kiosks. Keeping the InTouch system updated daily. Liaising with Consultants, Clinicians, GP services, administration services within the hospital. Dealing with ward requests and post operative appointments. General administration housekeeping.
Job description
Job responsibilities
Checking patients in for appointments. Answering the telephone and dealing with the answerphone. Making follow up appointments. Assisting patients using the self check-in kiosks. Keeping the InTouch system updated daily. Liaising with Consultants, Clinicians, GP services, administration services within the hospital. Dealing with ward requests and post operative appointments. General administration housekeeping.
Person Specification
Essential
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) (2) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) (2) NVQ at level 2 in Business Administration or Customer Care (or equivalent) (2) Experience of clerical work involving computerised systems (2) Demonstrable experience of working in a customer focused environment (2)
Desirable
- IT qualification (ITQ at level 2 or equivalent) (2) Experience of working within a healthcare environment (2) Experience of working within a multi-disciplinary team (2)
Person Specification
Essential
Essential
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) (2) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) (2) NVQ at level 2 in Business Administration or Customer Care (or equivalent) (2) Experience of clerical work involving computerised systems (2) Demonstrable experience of working in a customer focused environment (2)
Desirable
- IT qualification (ITQ at level 2 or equivalent) (2) Experience of working within a healthcare environment (2) Experience of working within a multi-disciplinary team (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Tees & Hartlepool NHS Foundation Trust
Address
North Tees and Hartlepool Foundation Trust
Hardwick Road
Stockton On Tees
TS19 8PE
United Kingdom
Employer's website
https://www.nth.nhs.uk/ (Opens in a new tab)
