North Tees & Hartlepool NHS Foundation Trust

SPA Clinical Triage Nurse

Information:

This job is now closed

Job summary

*Advert may close early if sufficient volume of applications is reached*

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life.

This is a 24 hours a day, 7 days a week service.

Main duties of the job

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Clinical Triage is currently undergoing a horizontal integration of the North Tees & South Tees triage staff, aimed at providing equitable access to the wider locality.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Details

Date posted

13 August 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

345-CSU10-8162633

Job locations

Billingham Health Centre

Queensway

Billingham

TS23 2NP

United Kingdom


Job description

Job responsibilities

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Post holders need to be IT literate, able to multi-task & require advanced communication skills.

Clinical Triage is currently undergoing a horizontal integration of the North Tees & South Tees triage staff, aimed at providing equitable access to the wider locality. There is the expectation that team members will become conversant with health care records for both North & South Tees localities.

This service is a rapidly evolving one, responding to need of people across a large geographical region & with dynamic service delivery changes.

Job description

Job responsibilities

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Post holders need to be IT literate, able to multi-task & require advanced communication skills.

Clinical Triage is currently undergoing a horizontal integration of the North Tees & South Tees triage staff, aimed at providing equitable access to the wider locality. There is the expectation that team members will become conversant with health care records for both North & South Tees localities.

This service is a rapidly evolving one, responding to need of people across a large geographical region & with dynamic service delivery changes.

Person Specification

Qualifications

Essential

  • Registered Nurse
  • 2 years post registration experience
  • Clinical Skills qualification or equivalent

Desirable

  • Community nursing experience
  • Non Medical Prescribing qualification
  • Evidence of continual professional development
Person Specification

Qualifications

Essential

  • Registered Nurse
  • 2 years post registration experience
  • Clinical Skills qualification or equivalent

Desirable

  • Community nursing experience
  • Non Medical Prescribing qualification
  • Evidence of continual professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

Billingham Health Centre

Queensway

Billingham

TS23 2NP

United Kingdom


Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

Billingham Health Centre

Queensway

Billingham

TS23 2NP

United Kingdom


Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Matron

Caroline Fitzsimons / Aly Blakey

carolinefitzsimons@nhs.net

07788916677

Details

Date posted

13 August 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

345-CSU10-8162633

Job locations

Billingham Health Centre

Queensway

Billingham

TS23 2NP

United Kingdom


Supporting documents

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