Clinical Administrator

Job description

Job responsibilities

To provide effective and efficient use and co-ordination of Patient Record Systems, such as SystmOne, Trakcare, ICE, Choose & Book, Winscribe and other clinical systems across services to support the smooth running of the clinical services and in response to the ever changing needs of the service.To process Urgent and Routine referrals for the appropriate clinical teams into the electronic patient record systems within agreed timescales, ie referral to treatment pathways (RTT) and key performanceindicators (KPIs), ensuring that urgent referrals are prioritised as required.To be responsible for maintaining up to date and accurate records in all patient record systems, contributing to the collation of service performance data and ensuring that confidentiality is maintainedin accordance with Trust policies and the Data Protection Act.To provide virtual / digital and telephone support for Patients and Clinical Teams, completion of patient questionnaires and serve as a liaison to clinical staff. Also supporting Attend Anywhere VideoConsultations.

Answering Advice and Guidance phone line for UHT Rheumatology team.

Deal with both straightforward and complex enquires from a range of sources, incorporating clinical teams, patients, relatives, carers as well as GP and other healthcare professionals.Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.To provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone / video helpline services as well as in the support of clinicians to coordinate theirclinical workload.To deal with enquiries and provide general nonclinical advice and information to service users, the general public and stakeholders within agreed protocol.To have detailed knowledge and experience of Microsoft Office Packages, Winscribe / WinVoice Pro Audio Typing, Internet, IT & Email systems.Provide day to day co-ordination within delegated team of service champions, delivering bespoke administrative support to specific servicesRTT tracking, Batch report audits, along with preparing Theatre packs for surgical services and such as organising external clinical courses, roombookings, appointing to clinics, sending out related information, and issue of leaflets, as appropriate to the specific service.To provide support to the Specialist Services & Childrens Services Administration Hub Service Manager in the daily Operational Systems, Procedures, Induction and Training of new staff.To create, apply, amend clinic rota templates for all clinical services, ensuring smooth running of all clinics.To provide support with patient experience activities. Duties could include supporting development / update / distribution of patient leaflets within clinical services and liaison with clinical teams to ensuretimely information is provided for complaints responses.Support the organisation in achieving the Trust vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, objectives and values.To contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.Deal with complex telephone queries, record and arrange prescription requests and making decisions which require specialist understanding of the services.Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required.Act as the first point of contact for problems raised by patients and working to identify a solution to the problem, escalating when required.To work in a supportive manner with other team members to ensure the smooth running of the work of the team, to enhance each other's strengths, and compensate for each other's weaknesses.

Person Specification

Qualifications

Essential

• NVQ level 3 Business Administration

Desirable

• ECDL certification or equivalent Willingness to train/ develop further skills Typing / Audio typing or word processing qualification

Experience

Essential

• Experience and good working knowledge of Information and Appointment Systems
• Experience and good working knowledge of Information and Appointment Systems

Desirable

• Driving license

Qualifications

Essential

• NVQ Level 3 Customer Service or equivalent

Qualifications

Essential

• Good basic education to include GCSE Maths and English, level C or above.

Qualifications

Essential

• Or evidence of administration knowledge and skills equivalent to level of qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Tees & Hartlepool NHS Foundation Trust

Address

University Hospital of Hartlepool

Holdforth Road

Hartlepool

TS24 9AH

United Kingdom

Employer's website

https://www.nth.nhs.uk/ (Opens in a new tab)