Medical Education Support Administrator

Job description

Job responsibilities

The postholder will provide invaluable support to an individual education centre and to teams across the Department. The role involves providing frontline support to our centre users, our learners, our educators, colleagues from across the Trust and external visitors as well as to our own staff.

The post holder will provide efficient, effective and confidential clerical and administrative support for a wide range of colleagues and will support the strategic objectives of the Department in so doing. Activities may include:

Reception duties

Undertaking customer support, calendar support, bookings (using the Trust Bookwise system) and data management services

Dealing with telephone, email and in-person enquiries

Operating and troubleshooting with regard to a range of technical hardware and software (training provided)

Supporting in the organising and delivery of events, courses and training sessions

Minute-taking in formal meetings, typing up and distributing within agreed timescales.

Providing specific administrative support for the Data Manager and Information Services and Digital Transformation Lead

Ordering of equipment, stationery, sundries etc required for our education centres and for specific projects and portfolio activity

Logging, reporting and escalating all facilities and estates issues

The MESA will be responsible for the provision of quality assurance support services under the direction of one of the medical education administrators.

A key aspect of the role will also involve setting up teaching rooms and lecture theatres in preparation for meetings and study days. This will involve moving tables, chairs and setting up of all necessary AV/IT related equipment.

Whilst primarily based at one site, staff based in department teams may be required to work across sites. As part of the MESA role you will be supporting our Dental School run courses, this will include course set up and being present on the day of the course to support the overall running.

Person Specification

Experience

Essential

• 2 or more year's recent administration experience in an NHS, public service an educational environment or customer service environment

Desirable

• 2 years recent administration experience in public services or Higher Education

Qualifications

Essential

• GCSE's in English and Mathematics Grade C minimum

Desirable

• Degree or NVQ Level 3 / 4 in Business Administration or equivalent

Skills

Essential

• Excellent communication skills, written and verbal using various methods and platforms to all levels of staff, external agencies and the general public Sound keyboard skills
• Digital literacy skills including the ability to use MS office software to a high standard. Accurate data input and recording.
• Effective planning and organisational ability
• Problem-solver with ability to be resourceful, creative and adaptable
• Multitasking and ability to switch between tasks due to disruptions and distractions

Desirable

• Purchasing goods using purchase order process / NHS Business World System
• Creating databases
• Minute taking

Knowledge

Essential

• Awareness of Health Education England's Digital Capability Framework and its applications
• Medical Education or Health Professional Training

Desirable

• Understanding of medical career path including education and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury Hospital

Ethelbert Rd,

Canterbury

CT1 3NG

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)