Job summary
An exciting opportunity has arisen for an enthusiastic, self-motivated and organised person to join our Receptionist Team providing efficient administrative support on the Gynaecology Outpatients within the Women & Children's Division. This job requires a highly motivated person who can work under pressure whilst dealing with sensitive issues. An excellent team player is essential.
You will need excellent communication skills, be adaptable and have the ability to remain calm under pressure. You will need to be able to work on your own initiative in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Flexibility and reliability is of extreme importance as is the ability to work well within a team. The successful post holder will be expected to cover colleagues within other areas of Gynaecology reception in times of sickness and annual leave.
Main duties of the job
- To act as receptionist for Gynaecology Outpatients and Cotswold Ward (when cover is required)
- To participate in the preparation and the running of the reception areas across Gynaecology and to cross cover when required
- To maintain patient records ensuring filing is completed in a timely manner and notes are available for clinical staff, trace patients notes
- Arrange appointments, request transport and contribute to the appointment outcomes and discharge planning process and ensuring Careflow is up to date
- To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
- To prepare clinic notes ensuring all relevant documentation is included
- Ensure all notes are sent to coding department in a timely manor
- Ensure all emergency patients are recorded on Careflow
- Ensure all telephone Performa's are booked and scanned onto the system
- To send appointment letters to patients ensuring information is accurate
- To deal with patient cancellations in accordance with the Patient Access Policy.
- Taking responsibility for the tracing in and out of medical records
- To ensure all outcome forms, admissions and discharges are completed on the PAS system
- To be responsible for restocking stationary, ensuring order forms
- To provide annual leave and sickness cover as require
About us
Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.
As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as OneNBT, provide a place you are proud to work and an outstanding patient and carer experience.
Job description
Job responsibilities
Please see Job Description for full role and responsibilities.
Kowledge, Training, Experience and Skills Requried
- Literacy and numeracy skills and training.
- IT knowledge, experience and/or training.
- Previous experience relevant to the job.
- Manual Handling and Fire Safety training.
- To communicate appropriately with all patients, parents/ carers and staff. This may include patients/ adults with special needs, culture and language differences and/or challenging behaviour.
- Effective liaison skills with all relevant staff within the ward team, and other departments.
- Assertiveness skills will be called upon on a regular basis in order to advocate ward needs. (This may include some confrontation).
- To act appropriately in incidences of violence and/or agression or when dealing with a complaint.
- Good organisational skills through planning a workload and prioritising needs.
- Regular use, training and updates on new practices and procedures.
- Good housekeeping skills.
- Basic teaching skills.
- Basic resource management skills.
- Good telephone skills.
- Good IT skills.
- Excellent team player
Job description
Job responsibilities
Please see Job Description for full role and responsibilities.
Kowledge, Training, Experience and Skills Requried
- Literacy and numeracy skills and training.
- IT knowledge, experience and/or training.
- Previous experience relevant to the job.
- Manual Handling and Fire Safety training.
- To communicate appropriately with all patients, parents/ carers and staff. This may include patients/ adults with special needs, culture and language differences and/or challenging behaviour.
- Effective liaison skills with all relevant staff within the ward team, and other departments.
- Assertiveness skills will be called upon on a regular basis in order to advocate ward needs. (This may include some confrontation).
- To act appropriately in incidences of violence and/or agression or when dealing with a complaint.
- Good organisational skills through planning a workload and prioritising needs.
- Regular use, training and updates on new practices and procedures.
- Good housekeeping skills.
- Basic teaching skills.
- Basic resource management skills.
- Good telephone skills.
- Good IT skills.
- Excellent team player
Person Specification
-Experience of working in an office environment
Essential
- evidence of previous employment in office work
IT skills
Essential
Experience
Desirable
Personal qualities
Essential
- -A friendly and helpful manner, using diplomacy and tact where needed
- -Ability to work as part of a team and establish and maintain good working relationships with a wide range of health care workers within the Trust
Knowledge/ skills/ability
Essential
- -Able to use own initiative and work with limited supervision
- -Excellent communication and interpersonal skills
- -Ability to work under pressure/prioritise workload
Person Specification
-Experience of working in an office environment
Essential
- evidence of previous employment in office work
IT skills
Essential
Experience
Desirable
Personal qualities
Essential
- -A friendly and helpful manner, using diplomacy and tact where needed
- -Ability to work as part of a team and establish and maintain good working relationships with a wide range of health care workers within the Trust
Knowledge/ skills/ability
Essential
- -Able to use own initiative and work with limited supervision
- -Excellent communication and interpersonal skills
- -Ability to work under pressure/prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
