Job summary
An exciting opportunity is available working in the Emergency Department at Southmead Hospital. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based our Emergency Department.
The successful candidate will work collaboratively with the management, nursing and doctor teams; undertaking pivotal and varied administration tasks to support the efficiency and running of the Emergency Department.
Main duties of the job
To provide exceptional administrative and clerical support to a number of clinicians, managers and/or their teams. You will be responsible for ensuring a high quality service and coordinating the administrative support of clinical activity, working in close cooperation with all staff groups and other medical professionals
This will include monitoring reports, 4 hour breach performance validation, liaising with consultants, clinical and management teams, diary management/booking systems, meeting minutes typing, supplies and stores ordering, processing documentation within the Trust and other healthcare providers, including but not limited to general administrative and clerical tasks and duties, whilst ensuring processes and systems are monitored and evaluated to meet both Trust and National targets
The post holder will work in partnership with the multidisciplinary team ensuring the need to exercise initiative, independent judgement and decision making within a variety of situations. To work in a team based administrative service within the Emergency Zone providing support for each other and ensuring continuity of the service
About us
The successful candidate will be joining a friendly and welcoming team, and will become a key member of the team.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Please see attached job description for further details. This post will undertake a range of administrative duties.
Job description
Job responsibilities
Please see attached job description for further details. This post will undertake a range of administrative duties.
Person Specification
Education/Training/Qualifcations
Essential
- Educated to GCSE level or equivalent, to include English and Mathematics
- Advanced computer skills (Microsoft Office)
Desirable
- Knowledge of medical terminology
- RSA or equivalent typing, or demonstrated extensive experience and skills
Work experience
Essential
- Extensive administrative and clerical experience
- Excellent IT skills with proficiency in word processing, digital dictation, database and spreadsheet packages - working knowledge of Microsoft Word and Outlook, and experience of using Excel
- To be able to plan, co-ordinate and implement small projects relevant to job role, such as setting up new processes or streamline/improve existing procedures
- Must be able to demonstrate working under pressure in a busy team environment, with organisational and prioritisation for more than one clinician
- Input of diary meeting entries, room and catering bookings, as well as carrying out the organisation of agendas and meeting minute taking experience
- Experience of having worked within the NHS, or a similar patient focused environment, and to have worked as part of a multidisciplinary team
- Previous use of a computerised patient administration system eg. CareFlow, Lorenzo, Cerner and a willingness to learn new IT skills and technology
Knowledge/Skills/Abilities
Essential
- Understanding and awareness of key issues affecting the Trust and the NHS
- Excellent organisational skills, with meticulous attention to detail
- Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
- Exceptional typing skills, able to process large amounts quickly and accurately
- The ability to work under pressure, within a stressful environment, prioritising own workload and working to tight deadlines
- Ability to communicate effectively with a wide range of Trust staff at all levels
- Able to promote good working relationships amongst team, colleagues and clinical staff
Desirable
- Understanding of 4-hour performance and breach validation
Personal Qualities
Essential
- Excellent task and time management skills in order to respond to demands, and complete tasks to a deadline
- Very good written skills including good English grammar, in order to be able to proof read typed content
- Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone, with a professional, courteous and positive approach
- Provide an understanding of the importance of confidentiality and data protection within a hospital environment
Person Specification
Education/Training/Qualifcations
Essential
- Educated to GCSE level or equivalent, to include English and Mathematics
- Advanced computer skills (Microsoft Office)
Desirable
- Knowledge of medical terminology
- RSA or equivalent typing, or demonstrated extensive experience and skills
Work experience
Essential
- Extensive administrative and clerical experience
- Excellent IT skills with proficiency in word processing, digital dictation, database and spreadsheet packages - working knowledge of Microsoft Word and Outlook, and experience of using Excel
- To be able to plan, co-ordinate and implement small projects relevant to job role, such as setting up new processes or streamline/improve existing procedures
- Must be able to demonstrate working under pressure in a busy team environment, with organisational and prioritisation for more than one clinician
- Input of diary meeting entries, room and catering bookings, as well as carrying out the organisation of agendas and meeting minute taking experience
- Experience of having worked within the NHS, or a similar patient focused environment, and to have worked as part of a multidisciplinary team
- Previous use of a computerised patient administration system eg. CareFlow, Lorenzo, Cerner and a willingness to learn new IT skills and technology
Knowledge/Skills/Abilities
Essential
- Understanding and awareness of key issues affecting the Trust and the NHS
- Excellent organisational skills, with meticulous attention to detail
- Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
- Exceptional typing skills, able to process large amounts quickly and accurately
- The ability to work under pressure, within a stressful environment, prioritising own workload and working to tight deadlines
- Ability to communicate effectively with a wide range of Trust staff at all levels
- Able to promote good working relationships amongst team, colleagues and clinical staff
Desirable
- Understanding of 4-hour performance and breach validation
Personal Qualities
Essential
- Excellent task and time management skills in order to respond to demands, and complete tasks to a deadline
- Very good written skills including good English grammar, in order to be able to proof read typed content
- Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone, with a professional, courteous and positive approach
- Provide an understanding of the importance of confidentiality and data protection within a hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
