Job summary
Join CNWL's Quality Improvement Team as an Improvement Advisor
Central and North West London NHS Foundation Trust (CNWL) is recruiting for the role of Improvement Advisor within our Quality Improvement (QI) Team.
As a member of the CNWL Improvement Academy, you will help build our QI capacity, supporting the development of sustainable, organisation-wide change.
About the Role:
The QI team support staff across the organisation in the design, testing and evaluation of QI projects and programmes.
As an Improvement Advisor, you will:
- Enhance QI Capacity: Deliver training to empower staff at all levels to lead improvement initiatives.
- Drive Change: Support QI projects and Improvement Collaboratives, aligning activities with the Trust's strategic goals.
- Inspire Teams: Motivate and guide teams through their QI projects using the Model for Improvement and celebrating successes.
- Champion Service User Involvement: Ensure involvement of service users and carers is central to the QI process.
- Documentation: Document improvement efforts, including reports and case studies, to showcase project outcomes.
You will collaborate closely with the wider QI team to scale and sustain improvements across all services within the Trust.
About You:
We're looking for a proactive individual with strong knowledge of QI methodologies and excellent communication skills. You should be committed to fostering a culture of continuous learning and improvement, engaging both staff and service users effectively.
Main duties of the job
This is a key role within our Quality Improvement (QI) team, offering the opportunity to support continuous improvement across CNWL.We're looking for a skilled improver who can support change using improvement methodologies, engaging with a wide range of stakeholders at all levels.
As an Improvement Advisor, you will:
- Oversee central QI programmes, ensuring they align with the Trust's strategic priorities, and engage staff, service users, and carers throughout.
- Support Senior Leaders within the organisation's operational structure with QI expertise.
- Coach and guide staff and teams, helping them effectively apply QI methodologies and fostering a culture of continuous learning.
- Advocate for the CNWL QI approach, raising awareness and enthusiasm for improvement. You will support staff in adopting the Model for Improvement into daily practice.
- Collaborate closely with leaders, including the Head of Quality Improvement, Director of Improvement, and Trustwide Clinical QI Lead, to shape and scale up improvement efforts. Your ability to influence diverse teams will be key in driving lasting change.
This is a role for an individual who is committed to improving healthcare and delivering measurable impact. You will work in a collaborative environment where your expertise will help improve patient and staff experiences.
For more details, please refer to the Job Description and Person Specification.
About us
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Deliver QI Curriculum
- With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus. This will include a blend of classroom training, virtual training, on-the-job training, e-learning and self-directed study.
- To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust.
- To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness
- To act as a member of the QI faculty for developing/teaching improvement science
- To represent the Trusts QI programme at internal and external event
- Develop and maintain effective networks with QI colleagues both across the Trust and externally
- Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust
Divisional QI Work
- To provide leadership and improvement expertise for allocated division(s) within the Trust, supporting the development of QI infrastructure within division
- To be a point of contact for QI work within a division.
- Responsible for planning, and development of QI support across a specific division.
- Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach
- Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation.
- Provide expertise and coaching to staff in good improvement practice
- Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise
- Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon
- Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate
- Ensure operational management teams are provided with relevant reports in a timely manner
- To proactively support teams to involve service users and carers in improvement work. Supporting co-production as required.
Trust Wide Improvement
- Oversee targeted QI campaigns for Trust priorities. Ensure all campaigns are appropriately resourced, have a clear scope and appropriate implementation plans
- Working closely with the Communications Team, ensure all targeted QI campaigns have an associated community of practice established to support and facilitate communication and ideas exchange and sharing of learning between participating teams
- Contribute to the overall development of the improvement approach at CNWL
- Raise the profile and support the development of the CNWL QI website
Programme Management
- To Programme Manager for identified priority programmes
- To liaise with the SRO for the central programme and establish programme governance, structure, reports and documentation
Communication
- To network with other centres of excellence and expert advisory groups as required to support quality and service improvement
- To provide written and verbal reports to Trust Boards, Sub-Committees, Executive Management Team, and other groups and committees as required
- To demonstrate an ability to convey complex information and ideas both written and orally
- To support consensus building and manage conflict or opposing views whilst encouraging participation from all involved
- To pro-actively influence and negotiate where issues arise
- To use presentations and reports effectively to raise awareness of quality and service improvement
For more information please view the job description and person specification
Job description
Job responsibilities
Deliver QI Curriculum
- With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus. This will include a blend of classroom training, virtual training, on-the-job training, e-learning and self-directed study.
- To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust.
- To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness
- To act as a member of the QI faculty for developing/teaching improvement science
- To represent the Trusts QI programme at internal and external event
- Develop and maintain effective networks with QI colleagues both across the Trust and externally
- Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust
Divisional QI Work
- To provide leadership and improvement expertise for allocated division(s) within the Trust, supporting the development of QI infrastructure within division
- To be a point of contact for QI work within a division.
- Responsible for planning, and development of QI support across a specific division.
- Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach
- Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation.
- Provide expertise and coaching to staff in good improvement practice
- Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise
- Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon
- Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate
- Ensure operational management teams are provided with relevant reports in a timely manner
- To proactively support teams to involve service users and carers in improvement work. Supporting co-production as required.
Trust Wide Improvement
- Oversee targeted QI campaigns for Trust priorities. Ensure all campaigns are appropriately resourced, have a clear scope and appropriate implementation plans
- Working closely with the Communications Team, ensure all targeted QI campaigns have an associated community of practice established to support and facilitate communication and ideas exchange and sharing of learning between participating teams
- Contribute to the overall development of the improvement approach at CNWL
- Raise the profile and support the development of the CNWL QI website
Programme Management
- To Programme Manager for identified priority programmes
- To liaise with the SRO for the central programme and establish programme governance, structure, reports and documentation
Communication
- To network with other centres of excellence and expert advisory groups as required to support quality and service improvement
- To provide written and verbal reports to Trust Boards, Sub-Committees, Executive Management Team, and other groups and committees as required
- To demonstrate an ability to convey complex information and ideas both written and orally
- To support consensus building and manage conflict or opposing views whilst encouraging participation from all involved
- To pro-actively influence and negotiate where issues arise
- To use presentations and reports effectively to raise awareness of quality and service improvement
For more information please view the job description and person specification
Person Specification
Qualifications
Essential
- Masters degree in a relevant field or equivalent experience
- Evidence of ongoing Continued Professional Development
- Improvement qualification / accreditation
Desirable
- Teaching / training qualification
- Coaching qualification
- Project management qualification
- Q membership
Experience
Essential
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi-stakeholder environment
- Experience of facilitating workshops/events
- Experience of designing training programmes and evaluation frameworks
- Experience of delivering teaching/training
- Experience of coaching/mentoring teams in improvement methods
- Experience of using statistical methods in evaluating performance (e.g. SPC)
- Experience of service development, planning and policy development
- Experience of working within a multi-cultural framework
Desirable
- Experience of multi-professional management of teams or services within the designated specialty
- Involvement in research programmes/projects
Skills and Knowledge
Essential
- Demonstrates an understanding of the health service national drivers and their practical application to service delivery
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production
- Advanced facilitation, negotiation and influencing skills
- Ability to develop and deliver high quality training programmes and relevant materials (including virtual training)
- Proven ability to communicate clearly in difficult and complex situations
- Skills in individual and group work and in programme planning/management
- High standard of advanced report writing for internal and external reporting
- Ability to meet agreed/specified service targets
- Skills in individual and group work and in programme planning
- High standard of advanced report writing for internal and external reporting
- Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning
- Evidence of continuing professional development
- Advanced keyboard and computer skills
Desirable
- Highly developed knowledge of the theory and practice of specialised (service area)
- Experience of leading and carrying out improvement projects and interpreting data using statistical analyses
Other
Essential
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Person Specification
Qualifications
Essential
- Masters degree in a relevant field or equivalent experience
- Evidence of ongoing Continued Professional Development
- Improvement qualification / accreditation
Desirable
- Teaching / training qualification
- Coaching qualification
- Project management qualification
- Q membership
Experience
Essential
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi-stakeholder environment
- Experience of facilitating workshops/events
- Experience of designing training programmes and evaluation frameworks
- Experience of delivering teaching/training
- Experience of coaching/mentoring teams in improvement methods
- Experience of using statistical methods in evaluating performance (e.g. SPC)
- Experience of service development, planning and policy development
- Experience of working within a multi-cultural framework
Desirable
- Experience of multi-professional management of teams or services within the designated specialty
- Involvement in research programmes/projects
Skills and Knowledge
Essential
- Demonstrates an understanding of the health service national drivers and their practical application to service delivery
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production
- Advanced facilitation, negotiation and influencing skills
- Ability to develop and deliver high quality training programmes and relevant materials (including virtual training)
- Proven ability to communicate clearly in difficult and complex situations
- Skills in individual and group work and in programme planning/management
- High standard of advanced report writing for internal and external reporting
- Ability to meet agreed/specified service targets
- Skills in individual and group work and in programme planning
- High standard of advanced report writing for internal and external reporting
- Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning
- Evidence of continuing professional development
- Advanced keyboard and computer skills
Desirable
- Highly developed knowledge of the theory and practice of specialised (service area)
- Experience of leading and carrying out improvement projects and interpreting data using statistical analyses
Other
Essential
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
