Job summary
We have an exciting opportunity for a band 3 receptionist/administrator to join our Eating Disorder Service team based in our new site, Health @ the Stowe in West London.
The Vincent Square Eating Disorder Service offers a range of specialist services for women, men, children and young people who are suffering with any form of an eating disorder. The service provides a various range of treatments, including assessment and community, outpatient therapy, day programme services and inpatient care across different sites.
We are looking for an enthusiastic and motivated receptionist to provide an important and efficient administrative service supporting the outpatient eating disorder team at Health @ the Stowe. The role will include the welcoming and directing of all service users and visitors to the appropriate personnel, manning the reception desk, answering the phones and emails and assisting in maintaining a safe environment for all patients, visitors and staff.
Main duties of the job
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
About us
ValuesCentral and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you doand say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help othersmake their own decisions and meet their own needs. The Trust endeavours to support all staff toenable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise thatcommissioners and users of our services are the people who generate and fund our work
Job description
Job responsibilities
Answertelephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing ofcorrespondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
Job description
Job responsibilities
Answertelephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing ofcorrespondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letters
Person Specification
EDUCATION and QUALIFICATIONS
Essential
- Educated to Diploma level or NVQ Level 3
- GCSE Maths & English (Grade C or above) or equivalent
Desirable
- European Computer Driving License (EDL)
Knowledge & Experience
Essential
- Demonstrable previous administrative experience
- Experience of working as part of a team
- Experience of working in NHS or similar environment with day to day contact with both professionals and members of the general public
- Experience of processing complex referrals
Desirable
- Experience of working in the NHS within a Mental Health setting
Attitude, Aptitude and Personal Characteristics
Essential
- Ability to prioritise workload
- Ability to make judgments on receipt of information and when to seek advice or expert opinion.
- Able to understand and implement confidentiality in an NHS setting
- Able to treat service users with respect and dignity at all times, with a culturally sensitive approach
- Able to maintain professionalism in an often emotionally challenging environment
Skills and Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Outlook Diary with ability to create and manage Excel spreadsheets
- Customer service and liaison skills
- Able to take and summarise minutes
- Good organisational skills and ability to work on own initiative
- Actively engages in supervision and professional development opportunities
Desirable
- Knowledge of medical terminology
- Ability to develop and implement systems and processes to increase service efficiency
- Awareness and knowledge of Health and Safety regulations
Person Specification
EDUCATION and QUALIFICATIONS
Essential
- Educated to Diploma level or NVQ Level 3
- GCSE Maths & English (Grade C or above) or equivalent
Desirable
- European Computer Driving License (EDL)
Knowledge & Experience
Essential
- Demonstrable previous administrative experience
- Experience of working as part of a team
- Experience of working in NHS or similar environment with day to day contact with both professionals and members of the general public
- Experience of processing complex referrals
Desirable
- Experience of working in the NHS within a Mental Health setting
Attitude, Aptitude and Personal Characteristics
Essential
- Ability to prioritise workload
- Ability to make judgments on receipt of information and when to seek advice or expert opinion.
- Able to understand and implement confidentiality in an NHS setting
- Able to treat service users with respect and dignity at all times, with a culturally sensitive approach
- Able to maintain professionalism in an often emotionally challenging environment
Skills and Knowledge
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, Outlook Diary with ability to create and manage Excel spreadsheets
- Customer service and liaison skills
- Able to take and summarise minutes
- Good organisational skills and ability to work on own initiative
- Actively engages in supervision and professional development opportunities
Desirable
- Knowledge of medical terminology
- Ability to develop and implement systems and processes to increase service efficiency
- Awareness and knowledge of Health and Safety regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
