Gloucestershire Health and Care NHS Foundation Trust

Patient Administrator MIiU - Band 2

This job is now closed

Job summary

Cirencester Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week.

Patient administrator shifts cover 7.30-20.30 7 days a week inclusive of bank holidays and weekends, following a 3 week rota.

We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.

If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.

The service uses SystmOne so previous experience with this programme will be an advantage but not essential.

Main duties of the job

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
Cope well under pressure
Work well within a team and on their own.
Have excellent verbal and written communication skills.
Have good organizational skills.
Demonstrate initiative and flexibility together with good attention to detail
You must be able to deal with sensitive information and interact with patients to deal with their enquiries.

Prior experience of call handling, management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

327-24-441

Job locations

Stroud Hospital

Trinity Road

Stroud

GL5 2HY

Job description

Job responsibilities

Job Purpose:

Provide an effective and efficient administrative support service to the designated team to ensure consistency across the service area.
Support the delivery of a comprehensive administration and support function to the service areas to meet the needs of patients, service users and visitors

Specific Key Responsibilities

Undertake a range of reception, and administrative duties to support the customer needs of the, MIiU, and Hospital flexibly and in a timely manner so as to enable the hospital and Gloucestershire Health and Care NHS Foundation trust to meet its objectives.

Job description

Job responsibilities

Job Purpose:

Provide an effective and efficient administrative support service to the designated team to ensure consistency across the service area.
Support the delivery of a comprehensive administration and support function to the service areas to meet the needs of patients, service users and visitors

Specific Key Responsibilities

Undertake a range of reception, and administrative duties to support the customer needs of the, MIiU, and Hospital flexibly and in a timely manner so as to enable the hospital and Gloucestershire Health and Care NHS Foundation trust to meet its objectives.

Person Specification

Qualifications

Essential

oEducated to GCSE level in Mathematics and English to Grade C or above

Desirable

oNVQ 2 in administration or relevant equivalent experience or qualification

NATURE OF EXPERIENCE

Essential

oExperience of working in a customer facing environment (face to face and via the telephone)

Desirable

oSome experience of working in a healthcare environment is desirable but not essential

SPECIALIST KNOWLEDGE

Essential

oAbility to use a range of IT systems and Microsoft Packages
oConfident to liaise with other organisations and people as appropriate

Desirable

oKnowledge of NHS systems such as SystmOne

PERSONAL SKILLS ABILITIES AND ATTRIBUTES

Essential

oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
oGood communication skills both written and verbal

Person Specification

Qualifications

Essential

oEducated to GCSE level in Mathematics and English to Grade C or above

Desirable

oNVQ 2 in administration or relevant equivalent experience or qualification

NATURE OF EXPERIENCE

Essential

oExperience of working in a customer facing environment (face to face and via the telephone)

Desirable

oSome experience of working in a healthcare environment is desirable but not essential

SPECIALIST KNOWLEDGE

Essential

oAbility to use a range of IT systems and Microsoft Packages
oConfident to liaise with other organisations and people as appropriate

Desirable

oKnowledge of NHS systems such as SystmOne

PERSONAL SKILLS ABILITIES AND ATTRIBUTES

Essential

oBe able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
oAbility to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
oGood communication skills both written and verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud Hospital

Trinity Road

Stroud

GL5 2HY

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud Hospital

Trinity Road

Stroud

GL5 2HY

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)